Kia ora! We're looking for a new Relationship Manager - Desk Based to join our awesome team in Auckland on a 12-month fixed term contract covering parental leave.

Is this your next role?

You'll look after a portfolio of our Intermediated customers, helping them with arrears management, any loan or security amendments or requirements, and identifying customer opportunities through a comprehensive phone based client service plan.

Does this sound like you?

An experienced relationship manager, you're a self-starter, keen to make a difference. You'll have strong relationship management skills and know how to leverage your professional referral networks and intermediaries to provide quality relationship opportunities. You're great at building rapport over the phone and work to pace.

With great communication skills, you're a pro with:

• 2 or more years' experience in a Relationship Manager role or similar,
• Experience working in banking or financial services
• Tertiary qualification in a business discipline preferred
• Understanding of lending products
• Understanding of credit policy, regulatory and legislative requirements

A bit about us and what we do

Heartland is an NZX/ASX-listed financial services group with big growth plans. Heartland owns both Heartland Bank in New Zealand and Heartland Finance in Australia. We provide award-winning savings and finance products to a diverse range of customers including business owners, farmers and retirees. Heartland's strategy is to digitalise everything we do, enabling us to provide customers with what they need in a scalable way. We can then pass those benefits onto the customer through faster service and better rates.

Can you see yourself here?

We're innovative and always evolving. We work together as one team and have big ambition. We're committed to creating a culture of inclusivity that celebrates our diverse backgrounds and supports the wellbeing of our people. We offer real opportunities for learning and career development. You can also drive change through our internal groups (including Manawa Whenua - our Māori group, the Rainbow Committee, Diversity & Inclusion Committee and our Green Team).

Some of our other benefits include:

• Some of our perks include employee banking benefits, an excellent insurance package, flexible working options, sports teams (touch, netball and football), and Friday night pizzas and drinks! 

Diversity & Inclusion

At Heartland, we're proud to celebrate the many characteristics that make each of us different. We are committed to improving the inclusiveness of our workplace, enabling our people to be authentic and helping us better understand and respond to our customers. We're a Living Wage Employer, a Hearing Accredited Workplace, and have recently received the Rainbow Tick.

Heartland is an equal opportunity employer. We strongly encourage everyone to apply and we welcome everyone to the team. Please let us know if you need any adjustments throughout the application or interview process including a sign language interpreter or speech-to-text reporter. In your application, feel free to let us know what your pronouns are (for example, she/her, he/him, they/them etc).

Keen to learn more?

For an insight into life at Heartland, check out https://youtu.be/Sti0louBCw0video, our Instagram @heartlandbanknz or follow us on LinkedIn www.linkedin.com/company/heartland-bank-nz.