About the Business

Pickle & Pie is Wellington's answer to a classic NYC deli! 🥪 We're located in the heart of the CBD, offering a bright and inviting space with a sunny outdoor terrace. We serve up all the deli favourites – think comforting Matzo Ball soup, mouthwatering Reubens, and a huge selection of delicious sandwiches. Come join our team and be part of a vibrant and delicious Wellington institution!

About the Role

As our Team Lead FOH Manager, you'll be the driving force behind an exceptional front-of-house experience for our customers. You'll lead, motivate, and mentor our FOH team, ensuring smooth and efficient service while maintaining the highest standards of quality and customer satisfaction. This is a hands-on role requiring strong leadership skills and a passion for delivering outstanding customer service in a fast-paced environment.

The Role Will Involve

• Leading and motivating a team of front-of-house staff, including scheduling, training, and performance management. 🧑‍🏫
• Ensuring exceptional customer service, exceeding expectations and creating a welcoming atmosphere. 🤗
• Overseeing all aspects of front-of-house operations, including seating, ordering, serving, and cashiering. 🧾
• Maintaining cleanliness and organization of the dining area and terrace. 🧹
• Managing inventory and ordering supplies as needed. 📦
• Handling customer complaints and resolving issues effectively. 🤝
• Assisting with opening and closing procedures. 🔑
• Contributing to a positive and collaborative team environment. 🥳

Skills, Qualifications, and Experience

• Duty Manager certificate required
• Proven experience in a supervisory or management role in a fast-paced restaurant environment.
• Excellent communication, interpersonal, and leadership skills.
• Strong organizational and time management abilities.
• Ability to work effectively under pressure and maintain composure in busy periods.
• Experience with POS systems and inventory management.
• A passion for delivering exceptional customer service.

Further Information

To apply for this role, please swipe right. We look forward to hearing from you!