About the Role

This role involves processing telephone and email orders, addressing daily inquiries, problem-solving, and packing small orders. You will be the primary contact for customers and will work closely with vendors and suppliers to manage order follow-ups, stock inventory, and resolve issues. This position offers the opportunity to take ownership and drive improvements independently. Ideal candidates are proactive problem-solvers who enhance processes to improve the customer experience.

Main Responsibilities:

• Customer Interaction & Order Processing: Serve as the primary contact, handle phone calls, emails, and process orders.
• Supplier & Order Management: Coordinate with suppliers, monitor order fulfillment, and manage stock levels.
• Financial Tasks: Process payments, handle financial reconciliation, and manage refunds/exchanges.
• Website & Shop Improvement: Suggest and implement improvements, update product listings, and support marketing initiatives.
• Event Participation: Attend fairs, events, and work offsite as needed.

The ideal candidate will have:

• Relevant administration and/or Customer Service experience
• Experience or familiarity with e-Commerce or retail sales; Shopify experience is desirable
• Outstanding customer service skills with fantastic phone manner
• Proficiency in Microsoft Office suite and familiarity with Content Management Systems
• Patience and a high level of empathy when assisting customers with ongoing care needs
• Proactive and organized approach and willingness to take ownership of assigned responsibilities
• Ability to work independently and as part of a team

Benefits:

• Competitive salary
• Southern Cross corporate discount
• Access to discounts and benefits via our Staff App
• Opportunities for professional development and growth
• A friendly, supportive and collaborative work environment
• EAP (Employee Assistance Programme)

Exceptional People Exceptional Care: Radius Care is a New Zealand owned and operated company; we specialise in health and aged care for the elderly and disabled. Currently we have 23 locations nationwide, employing over 1700 staff and providing professional aged care for more than 1700 residents. We are one of the leading health care providers in New Zealand.

E kaha tautoko ana a Radius care i te ōritetanga, me te kanorau ā ō tātou nei kaimahi. E pirihonga ana mātou ki te whakaroto i ngā whiwhinga mahi whakaōrite, me te whakawhanake i tō umanga ngaio. Āno hoki , kia haumaru , kia hauora hoki tō tātou whaitua mahi. Tēnei te mihi maioha ki a kōutou , ngā kaitono kātoa. Āhakoa nō hea koe , āhakoa te pakeke , tō ira tangata rānei. E whai tīkanga ana tō tātou nei rōpu whakahaere, i ngā wheako whaiaro maha kei a kōutou kātoa.

Radius Care supports equality and diversity in our workforce. We are committed to providing equal employment opportunities, development of your career pathway, and a safe and healthy work environment. We welcome all applicants, regardless of gender, ethnicity, marital status, age, disability, sexual orientation, and religious beliefs; we value the experience that you will bring to our organisation.

Apply now!