Company Description
Waipapa Taumata Rau | The University of Auckland

The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers. We have eight academic faculties and 11 service divisions creating a diverse, dynamic and complex organisational culture that demands excellence.

Student and Academic Services deliver administrative functions that support the student life-cycle from application, admission and enrolment to examinations and graduation. Services are delivered in partnership with faculties and supported by a customer service and process governance framework.

Job Description
Te Whiwhinga mahi | The opportunity

We are on the lookout for a Senior Student Experience Coordinator. This role will provide a high standard of customer service, assistance, and information across a wide range of topics, helping prospective students successfully negotiate the critical information of becoming a student at the University of Auckland and connecting prospective students to specialist staff and services (as required). If this sounds like something you are up for, then look no further; read on below to see if this is exactly what you’re after in your next role!

The main responsibilities of this role are:

• Support team members through navigating complex issues.
• Ensuring team members are informed of changes of systems and processes and information.
• Mentoring staff.
• Providing key insights to help with students’ decision making.
• Programme and Course Advice.
• Student administration.
• Learning support and advice.
• Careers support and advice.
• Provide friendly, informative and mana enhancing services that effectively help prospective students.

The salary range for this role is $62,400 - $77,800 per annum depending on experience and qualifications. This is a full-time - 37.5 hours per week role on a permanent basis.

For more detailed information, please refer to the Position Description.

He kōrero mōu | About you

Our preferred candidate will:

• Have 3 - 4 years’ experience delivering high quality customer service.
• Have 2 - 4 years’ experience working in out-bound call centres.
• Be experienced in working with and understanding the needs of a diverse range of clients.
• Have experience in leading process improvement and looking for continuous improvement opportunities.
• Ability to build and grow relationships.
• Be able to demonstrate active listening.
• Have a good standard of oral and written communication skills.
• Kia Whakamana i te Tangata - Acknowledge, maintain and restore the mana and tapu of individuals, whānau and communities.

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities.

The University is committed to providing an excellent working environment through the following:

• Flexible employment practices (including working from home and flexible hours)
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks' annual leave

In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services.

For more information, please visit Staff Benefits.

Me pēhea te tuku tono | How to apply

Applications must be submitted online by the closing date of 8/2/25 to be considered. Please include your cover letter and CV highlighting how you can meet the abovementioned skills and experiences.

Please note that we may close the advert earlier if we find a suitable candidate.

Please reach out to Josh Lumley - josh.lumley@auckland.ac.nz for a confidential conversation. Please note we are happy to answer your questions, but we do not accept applications by email.

Additional Information
Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz

The University is committed to providing a safe, inclusive, and equitable environment where everyone can thrive. For further information see Te Ara Tautika | the Equity Policy and visit www.equity.auckland.ac.nz