What You'll Be Doing | Mō te Tūranga

We’re looking for a Customer Experience (CX) Designer to join our team. In this role, you'll play a key part in improving customer interactions across the entire journey. Reporting to the CX Product Manager, you'll work to optimise every touchpoint, ensuring that every interaction our Members and customers have with the organisation is seamless and positive.

Your day-to-day responsibilities will include:

• Create design artifacts like customer journey maps, user flows, mock-ups, and prototypes to define the ideal customer experience.
• Identify improvement opportunities using human-centred design methods and develop key deliverables such as Service Blueprints.
• Present findings and recommendations through clear design artifacts and storytelling to align stakeholders.
• Support the experience design process from ideation to final delivery.
• Collaborate with teams like UX Designers and Process Analysts to integrate customer experience principles into product and service delivery.

About You | Mōu

• You have 3+ years of experience in human-centred design, supporting projects with cross-functional teams. You’re skilled in creating design artifacts like customer journey maps, service blueprints, and behavioural maps.
• You have a customer-focused mindset and an ability to adapt to different needs.
• You’re skilled at applying design thinking principles in complex environments.
• You can manage multiple projects, prioritise tasks, and meet deadlines.
• You’re a team player, collaborative, and have strong organisational and interpersonal skills.

If you're excited about designing exceptional customer experiences, we’d love to hear from you!

Working with the AA | Me mahi tahi tatou ki AA

For over 120 years we've been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands.

From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members.

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

Come join us and take your career on its next adventure!


What We Offer | Ngā āhuatanga kei a mātou

• A team who invests in your ongoing growth and development and provides access to online learning modules for free
• Discounts across our range of products, including insurance and free AA membership for you and your whanau
• NZAA Super Scheme with 2% employer contributions on top of 3% Kiwisaver
• An inclusive and diverse work environment

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.

We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role.