Customer Service Representative, Tuakau

Golden Bay

Customer Service Representative

  • Posted 1w ago
  • On Site
  • Full Time
Location

Tuakau


Job Description

We have an exciting opportunity for a Customer Service Representative to join our team based at Tuakau in Auckland.



What we can offer:

  • Competitive hourly rate
  • Monday to Friday starting at 7:00 working every 3rd Saturday morning
  • Minimum guaranteed 40-hour working week
  • Benefits – discounted medical insurance, employee study fund, fuel and technology discounts
  • Career development through our inhouse learning academy


Be responsible for:

  • Fulfilling GB and Dricon customer service expectations by managing customer orders and dispatch in a timely manner
  • Build strong customer relationships becoming involved in any process improvements to raise quality and service
  • Pro-actively identify and inform customers of any network/operational delays
  • Maintain high standard of order processing and record to manage stock inventory



About you:

  • Preferably 3+ years’ experience in either Transport or Logistics environment
  • Have strong communication skills, be customer centric, and have a positive and proactive attitude towards your work
  • Be able to instantly build rapport with both internal and external customers 
  • Thrive on solving problems and challenging the status quo


Research shows that females and minority groups don’t apply for roles unless they match 100% the job description.

We are proud of your diversity and see it as one of the things that make us stronger. We welcome your individuality and encourage you to bring your true self to work, so if this role is of interest but you feel you don’t fit it, we would still love you to apply.


Hard Skills Required

  • Data Entry
  • Order Processing
  • Inventory Management
  • Dispatch Coordination
  • Logistics Knowledge

Soft Skills Required

  • Communication
  • Customer Service
  • Problem-Solving
  • Relationship Building
  • Attention to Detail

Benefits and Perks

  • 🤱
    Extended Parental Leave
  • 📈
    Professional Development
  • 🅿
    Free Parking
  • 🚶
    Ease Back to Work
  • Funeral Cover
  • 🍺
    Free Drinks
  • 🧕
    Inclusive Workspace
  • 🎉
    Employee Discounts and Rewards
  • 💚
    Counselling Services
  • 🎖
    Long Service Rewards
  • Gender Transition Support

Job Schedule

  • Monday to Friday

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