Are you ready to kick-start your career in a role that offers a clear pathway for growth? Picture yourself as part of a vibrant, close-knit team filled with amazing people who genuinely care about what they do and each other. Based in the heart of Wellington CBD, you’ll be working for a not-for-profit, membership-based organisation that makes a difference across New Zealand. In this role, your hard work and bilingual skills in English and Mandarin will make a tangible impact, supporting a community of members and homeowners.

What you’ll do:

• Provide exceptional customer service to members and homeowners.
• Process applications and assess information to ensure compliance with criteria.
• Translate and interpret Mandarin communication to support a diverse client base.
• Handle a mix of administrative tasks, phone queries, and document preparation.
• Build strong relationships within the Asian community across New Zealand.

What we’re looking for:

• Fluency in English and Mandarin (both written and oral).
• Strong communication skills with excellent attention to detail.
• A proactive attitude and ability to work on a computer for extended periods.
• Team-oriented with a knack for problem-solving and multitasking.
• 1–3 years of work experience in call centre, customer service, administration, or a related field.

Perks of the role:

• Career progression into an Assessor role.
• Access to a free gym at their new office in Solnet House.
• Southern Cross Health Essentials cover.
• Birthday leave and other benefits.
• A great team culture with regular opportunities to travel (e.g., Auckland events twice a year).

This is the perfect role for recent graduates or early-career professionals passionate about delivering outstanding customer service while working in a supportive and diverse environment.

Ready to apply?

If you’re ready for an awesome opportunity, click the “APPLY” button now or send your CV to oliver.bastock@madison.co.nz. We can’t wait to hear from you!