Company Description
Waipapa Taumata Rau | The University of Auckland

Campus Life is a Service Division that supports an engaging and inclusive campus experience for students at The University of Auckland. Campus Life operates a range of ‘wellbeing services’, such as Accommodation, Counselling and Health Services, that are aimed at removing personal barriers to academic success. It also operates ‘engagement’ services such as support for student organisations, social and sporting events, volunteering and leadership support that are aimed at helping students to maximise the non-classroom dimensions of the university experience.

Job Description
Te Whiwhinga mahi | The opportunity

We're in search of an experienced and culturally competent individual with a background in mental health or social work to support our Campus Care | Te Papa Manaaki Team. Campus Care coordinates personal and wellbeing support for our students and directs them to appropriate resources and further assistance.

The role of the Case Manager is to provide health, wellbeing or conduct support and advice to students, staff and any member of the University community who has concerns about a student. Using a case management approach, the Te Papa Manaaki Case Manager will gather information, triage, assess and identify the appropriate support for the student.

The Te Papa Manaaki Case Manager removes confusion for students and staff trying to navigate University processes and structures and gets them the right support, sooner. Students are supported to overcome barriers to success and health impacts are minimised.

Responsibilities include:

• Triaging and managing queries and referrals from students, staff or any member of the University community in person or via phone, email or the online form
• Conducting psychosocial assessments and risk assessments and refer critical situations in a professional and responsive manner
• Coordinating communication with those involved, including the person who raised the concern, the student/s and other parties as appropriate
• Linking students to the appropriate support, from internal self-help information to external specialist services, and document advice in a support plan

This is a full-time (37.5 hours per week), permanent position.

Remuneration is $83,300 - $102,900 per annum, depending on skills and experience.

For more detailed information, please refer to the Position Description.

He kōrero mōu | About you

Our ideal candidate will be a registered Nurse, Occupational Therapist or Social Worker with experience working with people who may be facing mild to severe mental health concerns.

To be successful in this role, you will have the following:

• Bachelor's Degree or equivalent in Nursing, Occupational Therapy, Social Work or similar field e.g. Allied Health
• Current membership of a relevant professional body
• A minimum of 3 years’ experience working with or providing mental health support to students or young adults
• Demonstrable understanding and experience of case management and its application to support services

Preferred:

• Experience working or volunteering in a tertiary environment and an understanding of student needs
• Knowledge or awareness of the issues affecting tertiary students and young adults
• Cultural competence in working with the diversity of the student population
• Proficiency in Te Reo would be valued

Mō tō mātou rōpū | About the team

Te Papa Manaaki | Campus Care coordinates personal and wellbeing support for students. It provides early and holistic support with the aim of preventing further escalation, reducing the burden on the student of accessing help, minimising duplication and gaps in service provision across support providers, and minimising the burden on academic and other non-support staff of assessment and referral requirements.

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities.

The University is committed to providing an excellent working environment through:

• Flexible employment practices
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks’ annual leave

In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare and a number of other discounts on internal and external services.

For more information, please visit Staff Benefits.

Me pēhea te tuku tono | How to apply

Applications must be submitted online, by the closing date of 27 March 2025 to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above.

Please reach out to Chanel Tafa via chanel.tafa@auckland.ac.nz for a confidential conversation. Please note we are happy to answer your questions but we do not accept applications by email.

We will begin reviewing applications as they come in and may close this advert early if a suitable candidate is found.

Additional Information
Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz

The University is committed to providing a safe, inclusive, and equitable environment where everyone can thrive. For further information see Te Ara Tautika | the Equity Policy and visit www.equity.auckland.ac.nz