Ko tō tūranga – your role

As part of our awesome Frontline team, you will act as the single point of contact for our customers service, sales and support needs – taking every opportunity to delight and act with an ownership mentality through to the end resolution. It is all about world class service through any touchpoint.

Please note this is a full-time role 40 hours per week (Mon - Sat availability required working a roster) for our Kerikeri Store. Our store's trading hours are Monday to Friday 8:30am to 5:00pm and Saturday 8:30am to 1:00pm. With the Saturday shift being a half day, you will have the flexibility of having a weekday being a half day (Monday). Therefore, flexibility regarding shift work is a requirement.

Ko tō mahi – what you’ll do

You will be responsible for ensuring that One NZ customers’ needs are met from offering advice through to the provision of suitable solutions engaging in active listening, management, and care.

In this role you will also:

Deliver a high standard of customer experience resolving service/ technical issues in a timely manner.
Actively diagnose, troubleshoot, and where required, engage with appropriate experts within the team for additional support.
Actively contribute to knowledge sharing and learning across the team to resolve more customer enquiries in the first point of contact with our customers.
Ensure new sales and service orders for accuracy, and that customer expectations are aligned (i.e., service activation or change, or customer billing)
Respond to all customer interactions via a variety of channels and identify appropriate solutions.

Na tōu rourou - what you’ll bring

Our ideal candidate is customer obsessed in mindset with excellent communication skills. You’re a logical thinker, flexible in attitude and who is curious and driven to help customers as the core of what you do.

Previous experience in a customer service environment and technical understanding/knowledge of products and services.
Motivation to achieve/exceed KPIs and targets
Comfortable working rotational shifts including evenings and weekends
Confidence in managing multiple customers & cases from simple to complex
Motivation to stay current with technology & pursue informal learning (on the job, via colleagues) to deepen your knowledge

Nā mātou te rourou – what you’ll get

Comprehensive training, coaching and mentoring
Earn a competitive sales commission on top of your base salary
A fully subsidised Southern Cross health insurance cover for you and your family.
4% KiwiSaver employer contribution, an extra 1% more than the statutory minimum.
Market leading cell-phone with unlimited data plan, for business or personal use.
Lifestyle leave where you can purchase an extra week or two of annual leave.
Discounts on One New Zealand products, services and much more!

Ko mātou tēnei – our organisation

At One New Zealand, our purpose is to unlock the magic of technology to create a better-connected Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.

We are delighted to announce that we have been awarded a #2 ranking in Randstad's Most Attractive Employers in New Zealand within the IT and telecommunications sectors as well as being nominated as finalists for the 2023 Retail Employer of the Year Award.

We are also proudly Rainbow Tick certified and champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau.

If this sounds like you, Apply Now!

Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.

We stand to uplift, to support and to elevate others.

Retail Agent

ONE NZ

Retail Agent

ONE NZ

Kerikeri

ONE NZ

Retail Agent

Location

Job Description

Hard Skills Required

Soft Skills Required

Benefits and Perks