Ko tō tūranga – your role

Reporting to an Area Lead, as the Store Manager you will provide day-to-day leadership and performance coaching to our Customer Champions to deliver a world class experience to our customers and staff. We have ambitious plans to invest in our people, systems and ways of working to create an omni-channel organisation that delivers unparalleled customer and commercial outcomes.

Please note that this role is based in our Christchurch Airport store, which operates Monday to Sunday, therefore flexibility to work late nights, weekends and public holidays is a requirement.

Our Talent team will be in contact with you the week of the 6th of Jan 2025 following the Christmas and New Year Holiday period.

Ko tō mahi – what you’ll do

Take accountability and ownership for the operational running of the store
Lead a team of Customer Champions and a Floor Lead
Work closely with internal stakeholders to facilitate hiring processes and generate staff rosters
Ensure an excellent customer experience is delivered in our retail environment i.e., creating an engaging process where customer needs are met or exceeded
Monitor and deliver store KPIs and targets. Motivate team members to hit their target with guidance given through 1:1s and ongoing mentoring and coaching
Foster a ‘customer obsessed’ culture within the team

Na tōu rourou - what you’ll bring

Natural people leadership skills with the ability to build a highly engaged and collaborative team.
The ability to navigate conflict in high-pressure situations
A flexible & open attitude, driven to help the customer as a priority 
Experience of successfully working towards KPIs with the ability to drive others with their targets
Comfortable working a roster including weekend days
Strong people and growth orientation.  A desire to support people to be better than they thought possible
Min. 2 years of operational experience a Retail Sales environment. A strong understanding of Retail operations and processes with the ability to improve processes where needed

Nā mātou te rourou – what you’ll get

Comprehensive training, coaching and mentoring
A fully subsidised Southern Cross health insurance cover for you and your family.
4% KiwiSaver employer contribution, an extra 1% more than the statutory minimum.
Market leading cell-phone with unlimited data plan, for business or personal use.
Lifestyle leave where you can purchase an extra week or two of annual leave.
Discounts on One New Zealand products, services and much more!

Joining the One New Zealand whānau will stretch you, challenge you and provide opportunities you’ve been seeking to expand your career. You’ll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.

Ko mātou tēnei – our organisation

At One New Zealand, our purpose is to create a better-connected Aotearoa. We're focusing on investing into simpler and better products and services, to make things even better for New Zealanders.

We are delighted to announce that we have been awarded a #2 ranking in Randstad’s Most Attractive Employers in New Zealand within the IT and telecommunications sectors as well as being nominated as finalists for the 2023 Retail Employer of the Year Award.

We are also proudly Rainbow Tick certified and champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau.

Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.

We stand to uplift, to support and to elevate others.

Store Lead

ONE NZ

Store Lead

ONE NZ

Christchurch

ONE NZ

Store Lead

Location

Job Description

Hard Skills Required

Soft Skills Required

Benefits and Perks