Downer is a significant player in the telecommunications industry within New Zealand. Our experts are delivering mobile and broadband coverage to keep communities connected. We are growing our business through delivering consistent service, excellence and by developing inspirational leadership with our people and customers.

Te kōwhiringa | The Role

Our Work Management Centre (WMC - a blend of contact centre and support administration) provides a centralised hub for communications with our customers to our field staff. We are on the lookout for our next WMC Representative superstar to join our Auckland team, the role includes rostered shift work. You will be working in a complex and technical inbound dispatch environment supporting our telecommunication services nationwide. The team ensure that our customer relationships are maintained by providing rapid solutions to overcome major outages and faults across our network.

If you enjoy working with a broad range of customers, delivering the highest level of service and are an administration superstar, then this role could be a great opportunity for you! 

Nga pūkenga matua | About you

Strong phone-based verbal communication skills
Previous experience in either a contact centre, dispatch or jeopardy management role
Strong problem-solving abilities and good technical aptitude to manoeuvre around multiple systems to seek solutions
A team player attitude with the ability to remain calm and effective under pressure
Previous experience in a technical industry is advantageous

Ko wai mātou | Our Organisation

Competitive remuneration
An opportunity to work for a major company
Opportunity to work in an agile dynamic environment
Exceptional work culture and supportive team environment

Downer is made up of more than 33,000 people who are all different. Different preferences and perspectives. Different histories and heritages. We are different in the way we think, the actions we take and the unique value we contribute to Downer and it’s these differences that are Downer’s greatest strength.

Downer Group is an employer that acknowledges and embraces the importance of our people's diverse experiences, talents, and cultures. As an inclusive employer, we welcome applications from everyone.

To join the Downer team please “apply now”. We respectfully request no recruitment agency approaches. Please be advised that email applications will not be accepted.

WMC - Service Representative

Downer New Zealand

WMC - Service Representative

Downer New Zealand

Auckland

Downer New Zealand

WMC - Service Representative

Location

Job Description

Hard Skills Required

Soft Skills Required

Benefits and Perks