Accenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us at accenture.com

THE WORK:​

As a ServiceNow ITSM consultant, you will be a part of Agile development team and perform hands on technical development work. The role will be based in Wellington with hybrid working opportunity.

• Deliver end to end automated solutions which include technical implementation of ServiceNow Platform, Core System and Applications
• Ability to architect, develop and convert customers legacy solutions into ServiceNow
• Organise and prioritise development effort, interfacing with vendors and management and coordinate with additional administrators
• Create and implement workflows, business rules, client scripts, data imports and exports
• Translate business requirements into technical requirements for defined user stories.
• Provide project team with ServiceNow configuration and customization expertise for defined features, including industry and ServiceNow best practices
• Building Service Catalog with Service Portal and fulfilment automation
• Integrating ServiceNow with cloud service providers' platforms

HERE'S WHAT YOU’LL NEED: ​

• Users, group and role administration including domain separation environment experience.
• Ability to identify root cause of ServiceNow performance issues and troubleshoot them.
• Expertise in ITSM ServiceNow applications:
• Projects may require security clearances requirement.

DESIRED SKILLS & EXPERIENCE

• Experience working on a project managed in Agile and Scrum environment
• Experience in user story categorization, prioritization, effort assessment
• ServiceNow Certifications
• Benefits of working at Accenture:
• 18 weeks paid parental leave
• Long & short-term career break opportunities
• Structured career development program
• Local and international career opportunities.
• Certified as a Family Inclusive Workplace™
• Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
• We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

WHAT WE BELIEVE

At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.

Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.

We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process, or have a preferred communication method, please email exectalent@accenture.com and cite the relevant Job Number, or contact us on +64 44666056.

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