Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

Ko mātou tēnei | This is Us

We have an exciting opportunity for a Delivery Analyst who will deliver end-to-end operational support to ensure the Customer Engagement team are able to deliver to their strategic ambitions. This will allow us to further deliver to BNZ's strategic ambitions.

Here at BNZ we embrace flexible working, have a strong focus on career development and progression, as well as a range of great benefits, including 6 weeks annual leave! This is a fantastic opportunity to gain the support BNZ provides with personal and professional development and progression opportunities.

Mō te Tūranga | About the Role

We sat down with our current Product Owner, they let us know the below about the role:

What are 5 day to day tasks the person in this role will complete?

Working closely with stakeholders to support the implementation of a Decisioning Engine that will improve the way we communicate with our customers.
Support the different Customer Engagement teams with the gathering of business requirements whilst maintaining a backlog through regular refinement and sizing sessions.
Attending and facilitating Agile Ceremonies and driving actions that may arise.
Understand operational processes alongside regulatory and risk requirements to help protect both our colleagues and customers.
Delivering on outcomes in a timely manner

What is the team culture and environment like?

Open, inclusive, and safe. The team are free to voice opinions without fear of retribution and with colleagues who listen and respond in kind. We pride ourselves on being supportive and enjoy the occasional bit of banter.

What is your management style?

I like to empower people to be their best by providing an environment to learn and grow, offering support as and when needed.

What is the most exciting thing about this opportunity?

You will be part of building a world leading capability for customer engagement! This is a new team with a clear mandate to shape the future of customer engagement at BNZ.

What attributes will this person display in order to be successful in this role?

Collaborative approach to problem solving.
Superb stakeholder management, interpersonal and communication skills.
Experience working with both Jira and Confluence.
Experience with facilitation of Agile ceremonies
High standard of written and oral communication skills 
Ability to translate business requirements into technical requirements for the Implementation team

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand

For internal reference: this is a Hay 16 role.

Due to the Christmas Shutdown period we will be contacting shortlisted candidates from 20 January 2025.

This is an exciting opportunity to join us!  We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. 

Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”

Delivery Analyst

BNZ

Delivery Analyst

BNZ

Auckland

BNZ

Delivery Analyst

Location

Job Description

Hard Skills Required

Soft Skills Required

Benefits and Perks

Job Schedule

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