Overview
Are you seeking a Customer Service Coordinator role in Auckland?

• Freemans Bay, small team of 5, relaxed professional atmosphere
• Phone based customer service & database administration role
• $30 an hour, full time hours, 2 days’ work from home possible after training completed

About my client
This small and mighty team provide administration and customer service support to not-for-profit organisations for important fundraising campaigns. They make contact with customers who have said they would like to donate in some way, ensuring that all personal information on the database is accurate and confidential. The small team are friendly and welcoming, they are looking for a team member who has a clear phone communication style and has a positive outlook to both work and life.

You’ll be warmly welcomed and have the freedom to work on your own tasks while always having someone available to provide support and help when needed.

About the role
This role is responsible for calling customers who have indicated that they are interested in being contacted to discuss donating money to a not-for-profit organization of their choice.

Your day would involve:

• Calling customers who have said they are interested in donating to not-for-profit organisations
• Updating the database with accurate customer information
• Building strong customer relationships with clear friendly communication
• Manage your daily calling schedule
• Follow up calls and emails with customers who weren’t available when first contacted
• Working in a small team and helping each other out when needed
• Your hard work will directly impact the business’s success and help not-for-profit organisations raise much-needed money.

Your skills & experience
It is important that you have worked in a customer service job before and that you are confident using a computer and entering information accurately into the company database.

Due to the confidential information collected on the phone and by email, you need to take great pride in having high attention to detail. Being friendly, sincere and professional with everyone you contact is really important and will see you fit right in with the team, company and customers.

How to Apply
If you offer the relevant proven experience and are looking to make a positive move in 2025, then please apply with your CV to jo@recruitmentstudio.co.nz

Ref: 32098

We are committed to finding the best candidates for our recruiting roles and ensuring equity in associated remuneration and reward. We actively seek applications from our diverse Aotearoa community and foster inclusive practices that encourage people to be themselves. Please, let nothing stand in your way if you believe this is your dream job—we want to hear from you.

Recruitment Studio strongly focuses on our talented candidates who always walk away feeling like they’ve gained something from spending their precious time with us. We love to match individual superpowers with amazing opportunities and see businesses grow with the power of a thriving team.

Tagged as: administration, administrative assistant, client & sales administration, customer service, office admin, office support