Please Quote Reference Number 11602

• Experienced Service Manager or Technician looking to step up
• Competitive remuneration on offer
• Join a supportive and forward-thinking company

About the business

Central Group was incorporated in August 1996 and proudly provides materials handling, construction equipment, and transport solutions with supporting service and maintenance plans to many companies around New Zealand that need top-quality local support.

Central Group proudly represents Heli Forklifts, STILL, Svetruck, Takeuchi and Wacker Neuson product ranges; with a focus on delivering reliable parts, servicing, and support to match these quality machines. We aim to continue developing and improving with our loyal customers to deliver better services and communication to keep their fleets and equipment working. Visit our website at www.Centralgroup.co.nz to meet our Team.

Position specifics:

• We are seeking an experienced Service Manager who has a technical background in the automotive industry but would also like to hear from experienced Mechanics looking to take the step up into Management.
• Customer Service must be your key priority whilst thriving on organising a busy service workshop.
• This is a full-time position is based at our Hawkes Bay Branch at 23 Cadbury Road, Napier.

About the role

Key responsibilities include, but not limited to:

• Management of technicians
• Organising workshop breakdowns & servicing
• Ensuring smooth running service operation
• Workshop Administration
• Keep clients informed and up to date with how jobs are progressing
• Preparing Quotes/Estimates
• Actively Managing Work In Progress

Skills and Experience

You will play a key role in managing the day-to-day job allocations, providing customer support and overseeing out team of technicians performing a variety of jobs both onsite and offsite, and therefore the following attributes will be favouable:

• Relevant industry experience supervising technicians.
• Technical know-how including product knowledge advantageous.
• Strong multi-tasking, organisational and problem-solving skills.
• Ability to generate and maintain service work to keep the team busy.
• Ability to lead from the front when needed and complete the necessary admin work that comes with the role.
• Collaborate with Sales and Management Teams to align service goals with overall business objectives.
• Strong written and verbal communication skills.
• Ability to work autonomously.
• Self-motivated and enthusiastic.
• Good communication and interpersonal skills that leads to good customer service.
• Physically fit, able to travel and must have full NZ driver's license.

Benefits and perks

We are committed to creating a friendly, positive and supportive workplace culture, and we provide a range of benefits to assist our employees in their personal and professional lives, including:

• Competitive remuneration package including a vehicle and phone
• Job security
• Training and upskilling

This is an excellent career opportunity for an enthusiastic, self-motivated person who enjoys being part of a fun team and is ready for their next challenge.

If you have got what it takes and relish a challenge do not hesitate to apply today!

Must have right to live and work in New Zealand, only New Zealand citizens or residents need to apply.


Please Quote Reference Number 11602