This is a 9-month fixed-term opportunity covering maternity leave, working for a tight-knit family-owned business based in Porirua. You will be part of an organisation who are going through a period of growth, and are looking for someone to come in and be the connection between operations and the customer. For the right person, there is potential to stay on past the 9-month period.

Reporting into the Operations Manager, this role involves customer communication and administrative support within a manufacturing/trades company. You’ll be the primary point of contact for customers via phone, email, and text, ensuring their requests and information are accurately recorded. Additionally, you’ll coordinate with the internal team, assist with administrative tasks, and support operations by scheduling site measure calls, processing job orders, and managing delivery updates.

Key Responsibilities:

• Communicate directly with customers via phone, email, text etc (primary
• inbound/outbound point of contact)
• Reflect information from customers accurately in Click Up (via comments, updating due
• dates, titles etc)
• Communicate effectively with the internal team
• Cover admin tasks where required
• Make site measure pre-booking calls weekly
• Communicate Late Addition site measure requests
• Create remake tasks within Click Up
• Send delivery and deposit texts via automated system
• Create handrail job cards / work orders when required
• Work closely with the operations manager to ensure good cohesion throughout the operation

Key Skills:

• Well organised - ability to effectively complete tasks in a timely way
• Excellent communication skills - written and verbal
• Good phone manner - polite and well spoken
• Practical / logical thinker - ability to see implications of communication and understand actions required
• Willingness to learn, adapt and understand nuance
• Prior experience in customer service for manufacturing or trades company

If this sounds like you, then please apply now! Or, email your CV to Emily.yates@robertwalters.co.nz.

Applicants must be eligible to live and work in New Zealand to be considered.

Robert Walters endeavours to review all applications in a maximum of five working days. If you have not received correspondence in this timeframe please do not hesitate to contact Emily Yates on 04 471 9772.