Ready for a meaningful career? Join HealthCare New Zealand, our nation's largest home and community support provider. You'll be making a real difference in the lives of New Zealanders by coordinating essential support, empowering them to live independently in their own homes.

Why Us | He aha ai mātou?

Join a rewarding industry where you are contributing to enhancing the lives of others!

• Mentorship programme
• Online learning platform
• Flexible working arrangements
• Career development opportunities
• Company laptop provided
• Discounted health insurance
• Partnership discounts
• Full paid training provided

Who we are | Ko wai mātou

Solora is a service coordination and provider network management organisation that delivers services through a network of quality health and rehabilitation contracted partners. Our home and community support, injury rehabilitation and sensitive claims services are centrally coordinated by a skilled team of Registered Health Professionals and Service Coordinators and then delivered by our partners with the experience and resources to meet individual client needs.

About the role | He kōrero whakamārama mō tēnei tūranga

As the Service Coordinator, you are responsible for the daily coordination of client services, managing inbound calls, Outlook emails, and administrative tasks. You work closely with clients, the Solora team, networks partners, and funders to address service delivery inquiries and issues, ensuring all processes are handled professionally and efficiently.

• First point of contact for customers, to co-ordinate and ensure delivery of appropriate, quality services to meet their needs
• Maintain confidentiality and sharing of information
• Referrals received are entered and processed accurately, in a timely manner
• Provide a first-call resolution help-desk service for network partners, clients and potential clients, and their family/whānau, Managers, Funders, and other stakeholders
• Ensure the accurate and timely set up, initial contact, and onboarding processes for new clients.
• Assist with the reporting, investigation, and resolution of complaints, incidents, and Sentinel events
• Ensure that risks are proactively identified, reported, and managed according to established processes
• This is full time permanent position, Monday to Friday 830am - 5pm based in Te Whanaganui-a-Tara Wellington

What you will bring | Ngā tohungatanga mō tēnei tūranga

• Experience in an office-based customer service role, preferably in the health/disability sector
• Experience in client management systems
• Understanding of Tikanga Māori and the Treaty of Waitangi
• Excellent communication skills (verbal and written)
• Ability to work effectively in a team and as well as autonomously and under pressure

If you are hardworking, driven and keen to make a difference - we want to hear from you!

How to apply | Me pēhea ki te tono

Please apply via our website with your CV and a cover letter. Only applications submitted through the website will be considered.

Applications close | Te katinga o tēnei whai tūranga: 15th January 2025. (any applications received on or after 20th December will be reviewed during the week of 6th January 2025)

Only suitable candidates will be contacted for interview and applications will be reviewed as they are received, therefore resulting in the role closing early if the right applicant is found.

Applicants for this position must be a NZ Resident/Citizen or have a valid NZ work permit.