Company Description
Waipapa Taumata Rau | The University of Auckland

The University of Auckland creates globally transformative impacts through our distinctive strengths in world leading research, scholarship, teaching and collaborative partnerships, inspired by our unique position in Aotearoa New Zealand and the Asia-Pacific.

Campus Life is a Service Division that supports an engaging and inclusive campus experience for students at The University of Auckland. We offer a range of wellbeing services (accommodation, health, counselling) that help students overcome personal barriers to success. We also offer a growing range of student engagement services that help students develop a sense of belonging, build friendships and engage in co-curricular activities that complement their academic development.

Job Description
Te Whiwhinga mahi | The opportunity

We are seeking two Customer Service Representatives to contribute to the quality of the campus experience by facilitating an excellent customer experience and supporting daily operations in our new state-of-the-art Recreation Centre, Hiwa.

You’ll serve as the first point of contact for all visitors to Hiwa, providing exceptional friendly and professional service to our members. We have a busy reception desk so you’ll need to be able to juggle and prioritise member requests with ease. You’ll be comfortable with managing multiple demands from supporting a member with how to use our web portal, troubleshooting our high-tech lockers through to selling a membership.

You’ll need to be calm under pressure, providing leadership to our casual staff who also work on the reception desk. You’ll be tech savvy, have a strong attention to detail and enjoy working with people.

We’re in the early days of operation so we’ll be looking to you to support our members. As the voice of our members, you’ll provide crucial feedback for improved member experiences.

Key responsibilities of the role include:

• Maintaining process documentation
• Supporting casual staff on reception
• Responding to customer enquiries through multiple channels (in person, phone, email)
• Supporting large scale events coming through reception
• Ensuring members have a fantastic experience
• General administrative support

There are 2x full-time (37.5 hours per week), permanent positions available.

Role 1: Sunday – Thursday (morning shifts)
Role 2: Tuesday – Saturday (afternoon/evening shifts)

The remuneration range for this role is $50,700 - $55,600, depending on skills and experience.
For more information, please see the Position Description.

He kōrero mōū | About you

To be successful in this role, you will have:

• A current First Aid Certification
• Six months or more experience working in a customer-facing position
• Proven customer service and administration skills
• A recognised Fitness Qualification (preferred).
• Experience working in a recreation environment (preferred).
• Knowledge and understanding of the operations of a recreation facility (preferred).

Ngā āhuatanga kei a mātou | What we offer

The University is committed to providing an excellent working environment through:

Flexible employment practices
Up to 6.75% company superannuation scheme
A competitive salary with five weeks’ annual leave
In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare and several other discounts on internal and external services.

For more information, please visit Staff Benefits.

Me pēhea te tuku tono | How to apply

Applications must be submitted online, by the closing date of Sunday 09 February 2025 to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above.

Please reach out to Jessica Bolwerk via jessica.bolwerk@auckland.ac.nz with any questions about the role. Please note we are happy to answer your questions, but we do not accept applications by email.

We will review applications after the role has closed and will get back to you following that date.

Additional Information
Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz

The University is committed to providing a safe, inclusive, and equitable environment where everyone can thrive. For further information see Te Ara Tautika | the Equity Policy and visit www.equity.auckland.ac.nz