IT Solution Delivery Manager, Auckland
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Downer New Zealand

IT Solution Delivery Manager

  • Posted 2d ago
  • Hybrid
  • Full Time
Location

Auckland

Job Description

About Us

At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.

Job Description

We have an exciting opportunity at Downer Group for an IT Solution Delivery Manager, a role that blends technical expertise, operations, and leadership. If you are tech-savvy, love challenges and enjoy working in a large-scale, fast-paced environment, then we would love to hear from you!

This is a permanent role with a Hybrid work arrangement. You will be part of collaborative, close-knit team.

Reporting to the IT Platform Manager, you will be responsible for overseeing the business-as-usual (BAU) support and operations of bespoke automation platforms, primarily built on Microsoft Power Platform, SQL Server, and SharePoint, while also playing a vital role in delivering enhancements and supporting technology-driven projects.

You’ll ensure platform stability, security, and scalability; collaborate with technical and business stakeholders; and lead a small team to deliver timely, high-quality service. This role is critical in governing platform usage, ensuring all solutions are secure, compliant, and scalable while enabling business agility.

Key Responsibilities:

  • Lead and manage the daily BAU operations of key platforms, including Power Platform (Power Apps, Power Automate), SharePoint, and SQL-based solutions.
  • Collaborate with business users, IT teams, and vendors to support platform usage, resolve incidents, and respond to service requests.
  • Coordinate the delivery of minor enhancements and updates, ensuring resource utilisation is tracked and deadlines are met.
  • Support project delivery by overseeing solution design, integration, testing, and deployment activities.
  • Conduct platform risk assessments and implement remediation strategies to ensure reliability and compliance.
  • Drive continuous improvement initiatives to increase automation, reduce manual processes, and enhance system performance.
  • Perform capacity planning, license forecasting, and health monitoring across platforms.
  • Provide mentoring and technical leadership to junior team members and offshore teams.
  • Maintain clear and up-to-date documentation on solution design, operations, and lessons learned.


What You Bring

  • Strong hands-on experience with Microsoft Power Platform (Power Apps, Power Automate), SQL Server, and SharePoint administration and development.
  • Proven experience in managing IT platforms and services in an enterprise environment.
  • Demonstrated ability to support both BAU operations and project-based work simultaneously.
  • Strong understanding of IT service management (ITSM), compliance, and governance frameworks.
  • Excellent problem-solving, stakeholder engagement, and communication skills.
  • Experience in establishing or contributing to governance frameworks for the Power Platform.
  • Solid understanding of compliance, data governance, and auditability in enterprise platforms.
  • Ability to balance governance with agility, enabling innovation while maintaining control.


Benefits of Working with Downer:

  • Work with an ASX listed company; working with market leaders.
  • Grow your career with us, we are passionate about giving our people opportunities to grow through personal and professional development and continuous learning:
  • Professional development programs
  • Access to professional memberships and industry networks
  • Be part of a team that cares, we foster a work environment built on support that is flexible around our employee’s wellbeing needs:
  • Parental leave
  • Employee Assistance Program
  • Programs promoting diversity and inclusion
  • A range of Corporate Benefits, including:
  • Discounted services (car hires, hotels, insurance, retail stores, gyms)
  • Salary sacrifice superannuation


At Downer, our approach to diversity is what sets us apart. Our people can be their best by bringing their most authentic selves to work every day. Downer is made up of more than 33,000 people who are all different. Different preferences and perspectives. Different histories and heritages. We are different in the way we think, the actions we take and the unique value we contribute to Downer and it’s these differences that are Downer’s greatest strength. As an inclusive employer, we welcome applications from everyone.

Desired Soft Skills

  • Stakeholder Engagement
  • Leadership
  • Problem-Solving
  • IT Service Management (ITSM) & Governance
  • SQL Server and SharePoint administration
  • Microsoft Power Platform expertise

Benefits and Perks

  • 🤱
    Extended Parental Leave
  • 🔋
    Unlimited Annual Leave
  • 🧕
    Inclusive Workspace
  • 💯
    Employee Mentoring Program
  • 🩺
    Health Insurance
  • 🧠
    Mental Health Workshops
  • 💚
    Counselling Services
  • 💪
    Physical Health Workshops
  • 🌿
    Wellness Program
  • 📈
    Professional Development
  • 🎉
    Employee Discounts and Rewards
  • 🎖
    Long Service Rewards
  • 📣
    Referral Bonuses
  • ⏰
    Flexible Work
  • Sick Leave
  • Bereavement Leave
  • Wellbeing Support

Job Schedule

  • Shift Work
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