Working with the AA | Me mahi tahi tatou ki AA

For over 120 years the AA have been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands.
From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members.

As we continue this growth journey, we have an exciting opportunity for an Insights and Reporting Lead to join our Customer Experience team.

What You'll Be Doing | Mō te Tūranga

The Insights & Reporting Lead drives customer insights through data analysis, supporting decision-making and continuous improvement. This role involves optimizing monthly dashboards and reports, leading the Voice of the Customer (VoC) program, and providing insights for customer journey mapping and service design. You will ensure the quality of customer data models, analyse NPS drivers, and address complaints to identify areas for improvement. You’ll also deliver key insights to stakeholders and senior leadership, offering recommendations for enhanced customer experience. As a team leader, the position also involves mentoring and fostering a high-performance culture, supporting team growth, and building strong cross-functional relationships.

About You | Mōu

Your experience in business or financial reporting, including forecasting and workforce planning, and advanced skills in Microsoft applications like Excel and Word, will be key to your success in this role. Experience with SQL, Tableau, and Salesforce is desirable, along with experience in people leadership, and a strong understanding of business systems and drivers.


What We Offer | Ngā āhuatanga kei a mātou

• Free AA Membership for you and your whānau
• NZAA Super Scheme with 2% employer contributions on top of 3% Kiwisaver
• A day off for your birthday
• Hybrid working arrangement
• Training available / career development
• Discounted insurance

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

Apply today for an opportunity to make this role your own; grow capability and shape the direction of Insights and reporting for our Customer Experience Team - take your career on its next adventure!

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.
We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role.