About Shopify
Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you
Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion
• Embrace differences and disagreement to get shit done and move forward
• Work digital-first for your daily work

About the role
Shopify empowers millions of merchants from all over the world and is reducing barriers of complexities for enterprise commerce. We give high growth, high volume customers the scalability, reliability and flexibility they need. Shopify is growing along with a fast pace of building the tools and experiences for some of the biggest brands in the world. Solutions Engineers have a key role in making that happen and this is where you come in

Job Description

As a Solutions Engineer, you help break down technical barriers to enable our sales and partnerships team to show high growth, high volume, and complex customers how they can accelerate the growth of their business with Shopify. You will consult on their ecommerce technology stack and business objectives, and provide guidance on how to best leverage and build with the Shopify platform and ecosystem. You will also advise on best practices around complex integrations and provide solutions to set them up for long-term success.

Solutions Engineers are Shopify advocates and trusted advisors that represent the Shopify brand, values, and product.

The role includes merchant-facing activities, including remote and on-site engagements with stakeholders and supporting community events. You'll be partnering with large Shopify and Shopify Plus merchants across Japan. As a trusted advisor, you will be key source of insight to provide feedback to Shopify’s Product, Engineering and User Experience teams. The role will give you the opportunity to engage directly with our merchants, their technical teams and our established partners in Japan and to have high level ‘solutions-focused’ discussions about the Shopify platform.

We would prefer a candidate to be based in Japan and this is a remote position.

This position will report into the APAC Solutions Engineering Lead.

Requirements for the role:

• 3-5+ years of experience in pre-sales solutions engineering, ideally with a strong commerce focus
• An expert on commerce, Shopify, regional specific commerce applications, ecosystems, and integrations
• Great troubleshooting and analytical skills combined with the desire to tackle challenges head-on
• Behaviours aligned with experimentation, learning, and teaching our growing enterprise customers, partner agencies, and internal teams
• Familiarity with web APIs, middleware development, and front end development. Hands on development skills and builder mindset is a strong bonus.
• A genuine care for the outcomes of our stakeholders and customers
• Native or fluent Japanese and business level English

Qualifications

Your responsibilities will include:

• Providing support to our sales and partner teams through various channels
• Working to help advise merchants (including their development partners) on technical solutions for the best business success on the platform.
• Creating customised workshops, product value demos, workshops, proof of concepts or assets in either live or recorded virtual demonstrations.
• Being the master of what's possible - exploring creative ways to develop on the platform
• Answering inquiries about our APIs and best practices.
• Mentoring and coaching the sales team on technical aspects of Shopify

Being an advocate and trusted advisor for the merchant always, and by bringing your insights and knowledge to our product teams

Additional information

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities