Please Quote Reference Number 99100

• Shortlisted for Best Place to Work NZ
• Collaborative & professional team
• Greenlane location with public transport on the doorstep, street parking nearby

Join our leadership team and play a pivotal role in the day-to-day operations of our clinic!

What We Offer:

• A collaborative and supportive work environment.
• Opportunities for professional growth and development.
• The chance to make a meaningful impact in a leadership role.

About Us:

NZRSI is a leading healthcare clinic dedicated to providing exceptional care to our patients. We take pride in our commitment to excellence, teamwork, and aligning with our core values to create a positive and professional environment for staff and patients alike.

The Role:

We are seeking an experienced and proactive Office Manager to oversee the non-medical operations of our clinic, lead our reception team, and ensure outstanding customer service. Reporting to the General Manager, this leadership role is essential in fostering a collaborative workplace and ensuring the smooth running of administrative processes, systems, and protocols.

Key Responsibilities:

• Reception Team Leadership

- Recruit, train, and develop reception staff.
- Foster a positive, collaborative work environment.
- Manage team performance and prepare rosters.
- Ensure health and safety processes are in place.

• Customer Service Excellence

- Deliver a seamless patient experience.
- Address and resolve patient concerns promptly.
- Develop and maintain customer service standards.

• Business Management

- Oversee accounts receivable.
- Support doctor clinics, scheduling, and billing processes.
- Manage contracts and administrative compliance.
- Develop and review office systems and protocols.

• Communication

- Maintain effective internal and external communication.
- Oversee marketing efforts, including website updates.

• Facilities Management

- Ensure property and equipment maintenance.
- Oversee security and emergency procedures.

• Compliance

- Ensure compliance with privacy, health, and safety standards.
- Train staff on relevant policies and maintain quality management systems.

About You:

To thrive in this role, you will have:

• Leadership skills: Proven ability to lead, motivate, and develop a team with experience in a health environment.
• Customer service expertise: Commitment to delivering exceptional patient care.
• Strong organisational skills: Ability to manage multiple priorities and ensure accuracy in administrative tasks.
• Technical proficiency: Experience with clinic management systems (e.g., Medtech) and accounting software (e.g., MYOB).
• Compliance knowledge: Familiarity with privacy, HIPC, and health and safety standards.
• Professionalism: Excellent communication skills and a proactive approach to problem-solving.

How to Apply:

If you are a detail-oriented leader passionate about creating a positive environment and ensuring exceptional operations, we want to hear from you! Submit your CV and cover letter.

Join us and be part of a team dedicated to making a difference!


Please Quote Reference Number 99100