Customer Protection Officer, Wellington
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ANZ Aotearoa

Customer Protection Officer

  • Posted Today
  • On Site
  • Full Time
Location

Wellington

Job Description

Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō te tūranga - About the role

Customer Protection Officers work deep in the heart of operations, supporting and helping customers, the wider bank and third parties with their banking – on time and right first time.



In this role, you’ll have the opportunity to:

  • Pro-actively and reactively provide information and support to our internal, external and third party customers interact directly with our customers to achieve great outcomes, whilst adhering to, and striving to exceed agreed service level agreements and ensuring a high level of accuracy.
  • Build strong and collaborative relationships with colleagues to achieve our objectives.
  • Get into the detail with a focus on high quality outputs. You’ll multi-task, interact directly with internal and external customers, investigate and problem solve.
  • Manage and follow a variety of processes and procedures across the wider CSS teams, and other duties. We’re all about sharing ideas and implementing improvements.
  • Learn how we manage our workflow, ensuring you understand our capacity management tools and your role in entering your own data.
  • Ensure personal work practices will minimise financial and reputational risk.
  • Positively contribute to a collaborative team environment.



Role Location: Wellington - Te Whanganui-a-Tara
Role Type: 12-month secondment
Work Schedule: Monday to Friday, 8:30am to 5:00pm

Ōu Pūkenga? - What will you bring?
To grow and be successful in this role, you’ll ideally bring the following:

  • Strong time management, communication and customer focus
  • Excellent data entry skills and a high level of accuracy
  • Good investigation and problem solving, curiosity and a growth mind-set, eager to learn and develop
  • The ability to multi-task whilst maintaining a high level of quality
  • A track record of delivering results and sound judgement
  • The ability to build relationships
  • Working knowledge of MS Office products e.g. Excel, Word, Access
  • A good understanding of customer transactions and systems



You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?
From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.


But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.


We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.


At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.


Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.


To find out more about working at ANZ visit https://www.anz.co.nz/careers/.You can apply for this role by visiting ANZ Careers and searching for reference number 87263.

Te Rā Ōtinga - Job Posting End Date
18/03/2025 , 11.59pm

Hard Skills Required

  • Data Entry
  • Workflow Management
  • Banking Systems
  • Problem-Solving
  • Risk Management

Soft Skills Required

  • Time Management
  • Communication
  • Attention To Detail
  • Customer Focus
  • Collaboration

Benefits and Perks

  • ☮
    Lifestyle Leave
  • 🤱
    Extended Parental Leave
  • 📆
    Paid Volunteer Leave
  • 🏛
    Fully Paid Jury Service
  • 🏘
    Work from Home
  • 🧕
    Inclusive Workspace
  • ❤
    Care and Appreciation
  • 💯
    Employee Mentoring Program
  • ⚖
    Work-Life Balance Support
  • 💸
    Payroll Giving
  • 🧠
    Mental Health Workshops
  • 💚
    Counselling Services
  • 🏥
    Subsidised Health Insurance
  • 🛂
    Visa Sponsorship
  • 🎉
    Employee Discounts and Rewards
  • 🎖
    Long Service Rewards
  • 🏆
    Performance Bonus
  • 💻
    Company Supplied Technology
  • ⌨
    Home Office Budget
  • 🩸
    Free Period Products
  • ⛑
    Uniform Provided
  • ⏰
    Flexible Work
  • Gender Transition Suport
  • Work Cafe

Job Schedule

  • Monday to Friday

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