Community Services And Development, Auckland

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Robert Walters

Customer Success Manager

  • Posted 3w ago
  • On Site
  • Full Time
Location

Auckland

Job Description

You will serve as the primary point of contact for our client's key customers, regularly engaging with them to understand their business objectives, challenges, and opportunities. This role requires a proactive, customer-centric approach and the ability to work cross-functionally to meet and exceed customer expectations.

About the role:

  • Serve as the main point of contact for assigned customers, addressing their needs and ensuring their success with our client's products.
  • Conduct regular check-ins and business reviews with customers to ensure they are achieving their goals.
  • Provide product training and support, helping customers maximise the value for their solutions.
  • Monitor customer health metrics and proactively address any issues or concerns.
  • Collaborate with product and development teams to provide customer feedback and contribute to product improvements.
  • Stay up-to-date with industry trends and advancements to ensure clients benefit from latest innovations.


What you bring:

To succeed as a Customer Success Manager, you should bring strong interpersonal skills, a customer-centric mindset, and the ability to work independently as well as part of a team. You will be a natural at storytelling with the ability to communicate effectively with senior stakeholders. Minimum 2-3 years experience as a Customer Success Manager.

  • Preferred background in SAAS with retail or experience in loyalty programmes
  • Strong interpersonal and communication skills with the ability to build and maintain relationships
  • Ability to work independently and as part of a team in a fast-paced, dynamic environment.
  • Skilled in written communication and have previous experience working with PowerPoint presentations
  • Flexible and adaptive to changing priorities and structures and can meet deadlines.


About the Company:

A newly established global software firm created to rethink what customer loyalty programs should offer. They believe that customer loyalty arises from making the shopping experience frictionless. They are open to a diverse workforce, building a positive working environment for all future employees.

Whats next:

Apply today for this exciting new role! We will be reviewing applications for this role through to mid January, with a view to shortlisting end of January 2025. Lisa.harkness@robertwalters.co.nz


Robert Walters endeavours to review all applications in a maximum of five working days. If you have not received correspondence within this timeframe please do not hesitate to contact Lisa Harkness on +64 9 374 7300 or lisa.harkness@robertwalters.co.nz.

Hard Skills Required

  • SaaS Product Knowledge
  • Data Analysis and Metrics Monitoring
  • Presentation and Training Skills
  • CRM and Customer Success Tools Proficiency
  • Technical Aptitude

Soft Skills Required

  • Communication and Interpersonal Skills
  • Empathy and Customer-Centric Mindset
  • Problem-Solving and Critical Thinking
  • Time Management and Organization
  • Adaptability and Flexibility

Job Schedule

  • Monday to Friday

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Make a Positive Impact with Community Services and Development Jobs in New Zealand

Are you passionate about helping others and driving change in your community? Then community services and development jobs may be right for you, as they offer fulfilling career opportunities for those dedicated to social causes.

Essential Skills for Community Services and Development Jobs

Success in this field requires a blend of empathy, communication, and problem-solving skills. You'll need to be compassionate, patient, and able to work with people from diverse backgrounds. Understanding community needs and being able to develop and implement effective programs are key. Organisational skills, teamwork, and a solid understanding of local resources and services are required.

Supportive and Collaborative Workplace Culture

The workplace culture in community services and development is typically supportive and collaborative. Teams work closely to design and deliver programs that address various social issues, from housing and health to education and employment. Whether you’re working in a non-profit organisation, a government agency, or a community group, there’s a strong sense of purpose and teamwork.

Competitive Pay and Professional Growth

Pay in community services and development roles varies based on experience, qualifications, and the nature of the job. Entry-level positions offer a moderate salary, with plenty of room for advancement as you gain experience and specialise. Many organisations also offer benefits such as health insurance, retirement plans, and opportunities for professional development. With experience, you can move into higher-paying roles with more responsibility and impact.

Balancing Work and Personal Life

While community services and development jobs can sometimes involve irregular hours, many employers understand the importance of work-life balance. Flexible working arrangements, including part-time and remote work options, are often available.

Start Your Journey in Community Services and Development Today!

If you're driven by a desire to help others and improve your community, consider a career in community services and development. With a wide range of opportunities and the chance to make a tangible difference, it’s a field where your work truly matters.