Call Centre And Customer Service, Auckland

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Chained Dog Rehabilitation and Rehoming

Donor Coordinator

  • Posted 1mo ago
  • Hybrid
  • Volunteer
Location

Auckland

Job Description

This is a VOLUNTEER role.

We are seeking motivated and organized individual(s) to join our team as a Donor Coordinator. The Donor Coordinator will play a critical role in managing relationships with our donors, ensuring their continued engagement and support. This position requires excellent communication skills, attention to detail, and a genuine passion for our cause.

What you will be doing:

Donation Processing: Manage the processing of donations, including recording contributions in our database, and issuing donation receipts.
Donor Recognition: Implement strategies to recognize and thank donors for their support, including creating sending out newsletters
Fundraising Campaigns: Collaborate with the fundraising team to develop and execute fundraising campaigns, including online crowdfunding initiatives, special events, and corporate partnerships
Data Analysis: Track and analyze donor data to identify trends, measure the effectiveness of fundraising efforts, and make recommendations for improvement.

What you will bring:

You will need to have access to a computer/laptop, and the ability to pick up online systems. Systems we use for this role are Xero, Infoodle, Microsoft Suite & Shelter Manager. If you have not used these, we can teach you!

Good time management skills

Discretion and common sense

The ability to concisely communicate both verbally and in written form

A good team player

A tonne load of initiative and commitment to want to do this.


This role can be done online, and there is no requirement to be in Auckland. What we need is someone reliable and consistent. We are hoping to have a team doing this role, so it's not too much for just one person.

Due to the nature of the work this role is for 18+

Hard Skills Required

  • Donor Engagement
  • Donor Communication
  • Data Entry

Soft Skills Required

  • Decision Making
  • Time Management
  • Teamwork
  • Interpersonal Skills
  • Customer Management
  • Negotiation
  • Communication

Benefits and Perks

  • ⚖
    Work-Life Balance Support

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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.