Call Centre And Customer Service, Auckland

Call Centre And Customer Service Jobs in Auckland

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Mico

Customer Service Representative

  • Posted 4d ago
  • On Site
  • Full Time
Location

Auckland

Job Description

The role:
Reporting to the Branch Manager, this is a varied role that will see you involved in mainly delivering our products directly to the customer, however you will also be serving our customer on the Trade counter. Ensure that our customers, who are made up of trades, businesses and homeowners, are greeted with a cheerful smile and exceptional service. Ensuring products are organised and ready for delivery and secured to our delivery truck. The role will also involve assisting the team with putting stock away and cycle counting.

This is a permanent full-time role Working Monday to Friday, 8 hours a day between the hours of 6:30 – 5pm. And working one rostered Saturday every 3-4 weeks.

About you:
To shine in this role, you’ll need to be an organised and reliable team player who enjoys working in a close-knit team. Have a customer-focused and outgoing attitude and good work ethic. Physically fit and be Health and Safety conscious, as the role does involve manual handling and heavy lifting. You’ll need to be confident driving a class 1 Transit truck as well a comfortable driving in the city and all-around Auckland.

  • Experience in Warehousing and/or delivery driving
  • Strong interpersonal skills and ability to build rapport to support our valued customers
  • A motivated, self-driven worker, with the skill to work proactively, independently and within a team
  • Be confident with computers and learning new systems
  • Be resilient, able to multitask and work well under pressure.
  • A Full New Zealand class 1 drivers’ licence is essential, and a forklift licence is advantageous.


Our benefits:

  • Competitive hourly rate
  • Staff-buying privileges
  • Genuine development opportunities that come with being part of the wider Fletcher Building Group
  • Employment Education Fund
  • Health & Wellbeing initiatives including an Employee Assistance Program.


Please note – A pre-employment medical, including drug test and criminal background check is required as well as the legal right to work in NZ indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.

Job Schedule

  • Monday to Friday
  • 8 Hour Shift
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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.