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1st Call Recruitment

Customer Service Representative Logistics

  • Posted 3w ago
  • On Site
  • Full Time
Location

Auckland

Job Description

  • Permanent opportunity
  • Exciting Growth opportunity
  • Supportive team
  • Great competitive salary package



Job Description:
Customer service Representative- Logistics

We are seeking motivated Customer Services Representative who has worked in a customer care role within a high volume Warehouse and logistics industry

This role will be responsible for

  • Managing day-to-day servicing of a set clients ensuring that all service level agreements are achieved, internal SOPs are followed, and regulatory requirements are met.
  • Provide quotes/estimates for various projects working with commercial team
  • Compile end of month charges for client billing
  • Attend client meetings when required
  • Management of day to day service and expectations of customer
  • Liaise with client on orders going out
  • Log client orders and manage orders up to order becoming a shipment
  • Receive and manage any customer complaints/service queries


Requirements

  • 2+ years of Warehousing experience and customer service experience
  • Use of powerpoint presentation and have advance excel skills
  • Be proficient with all Microsoft platforms
  • Excellent presentation & communication skills.
  • Use initiative and be ago getter and problem solver
  • Possess a positive, customer-oriented mind set.


The Benefits

  • A sound future with exciting growth prospects.
  • A competitive salary package.
  • A supportive team environment.


If you're interested in this opportunity and are ready for the challenge, we would love to hear from you.

To be considered, candidates must have the right to work and live in New Zealand.

To apply please email your current cv to Polly@1cr.co.nz

Hard Skills Required

  • Microsoft Dynamics CRM
  • Microsoft Teams
  • Microsoft Excel
  • Call Handling & Scheduling
  • Conflict Resolution

Soft Skills Required

  • Customer Service Excellence
  • Problem-Solving
  • Adaptability
  • Communication Skills
  • Resilience Under Pressure

Benefits and Perks

  • 🧕
    Inclusive Workspace
  • ❤
    Care and Appreciation
  • 🌿
    Wellness Program
  • 📈
    Professional Development
  • 🏎
    Competitive Salary
  • 📣
    Referral Bonuses

Job Schedule

  • Shift Work
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