Support Worker Team Leader Jobs in New Zealand

Please Quote Reference Number 99347

• Experienced Administrator looking for your next career move?
• Ideally has working knowledge of IT hardware and software
• Join our dedicated and supportive team at Help IT, Taupo

About Us: Help IT is a dynamic and innovative technology company committed to providing exceptional IT solutions to our clients. Based in Taupo and servicing the region for over 14 years, clients range from small to large, steady state to leading edge, making the operating environment both challenging but highly rewarding. We pride ourselves on fostering a collaborative and supportive work environment where creativity and expertise thrive.

Role Overview:
The purpose of this role will be to assist and support the IT Engineer team and Management team with day-to-day maintenance, repairs and preparation of IT equipment. Responding to and managing the service desk, support line and customer care. And to tackle any issues/find solutions and grow with the business.

This role involves a range of tasks and responsibilities, including:

• Service Desk Coordination - Manage service desk tickets, assign tasks, and schedule jobs.
• Administrative Support - Prepare documents, reports, and presentations for various departments.
• Office & Reception Management - Oversee office operations, supplies, and facilities; handle reception duties.
• Scheduling & Event Coordination - Arrange meetings, travel, and company events.
• Communication & Compliance - Act as a communication point, ensuring policy and safety compliance.
• Financial & IT Support - Assist with invoices, expenses, IT support, and hardware maintenance.
• User & System Support - Set up IT systems for new staff, troubleshoot issues, and escalate as needed.

Our ideal candidate will have skills in:

• Customer Service & Communication - Strong customer service skills with clear, adaptable communication.
• Attention to Detail - Accuracy in written and verbal communication.
• Teamwork & Flexibility - Willingness to collaborate and adapt to business needs.
• Time Management & Organisation - Ability to meet deadlines and handle tasks efficiently.
• Professionalism & Confidence - A professional, confident, and positive approach to work.
• Technical Proficiency - Advanced skills in Microsoft Word, Excel, and PowerPoint.

Benefits:

• Competitive salary.
• Professional development opportunities.
• Friendly and supportive work environment.

So, if you have read though all of the above and think you would be a good fit, please send your CV and a cover letter through promptly.

Please Quote Reference Number 99347