Reporting to an Area Lead, as the Retail Lead you will provide day-to-day leadership and performance coaching to our Customer Champions to deliver a world class experience to our customers and staff. We have ambitious plans to invest in our people, systems and ways of working to create an omni-channel organisation that delivers unparalleled customer and commercial outcomes.
Ko tō mahi – what you’ll do
Take accountability and ownership for the operational running of the store
Lead a team of Customer Champions and a Floor Lead
Work closely with internal stakeholders to facilitate hiring processes and generate staff rosters
Ensure an excellent customer experience is delivered in our retail environment i.e., creating an engaging process where customer needs are met or exceeded
Monitor and deliver store KPIs and targets. Motivate team members to hit their target with guidance given through 1:1s and ongoing mentoring and coaching
Foster a ‘customer obsessed’ culture within the team
Na tōu rourou - what you’ll bring
Natural people leadership skills with the ability to build a highly engaged and collaborative team.
The ability to navigate conflict in high-pressure situations
A flexible & open attitude, driven to help the customer as a priority
Experience of successfully working towards KPIs with the ability to drive others with their targets
Comfortable working a roster including weekend days
Strong people and growth orientation. A desire to support people to be better than they thought possible
Min. 2 years of operational experience a Retail Sales environment. A strong understanding of Retail operations and processes with the ability to improve processes where needed
Nā mātou te rourou – what you’ll get
Comprehensive training, coaching and mentoring
A fully subsidised Southern Cross health insurance cover for you and your family.
4% KiwiSaver employer contribution, an extra 1% more than the statutory minimum.
Market leading cell-phone with unlimited data plan, for business or personal use.
Lifestyle leave where you can purchase an extra week or two of annual leave.
Discounts on One New Zealand products, services and much more!
Joining the One New Zealand whānau will stretch you, challenge you and provide opportunities you’ve been seeking to expand your career. You’ll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.
Ko mātou tēnei – our organisation
Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.
We are delighted to announce that we have been awarded a #2 ranking in Randstad’s Most Attractive Employers in New Zealand within the IT and telecommunications sectors as well as being nominated as finalists for the 2023 Retail Employer of the Year Award.
We are also proudly Rainbow Tick certified and champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau.
If this sounds like you, Apply Now!
Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.
We stand to uplift, to support and to elevate others.
Benefits and Perks
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Professional Development
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Relocation Support
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Subsidised Health Insurance
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Work-Life Balance Support
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Counselling Services
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Health Insurance
Enjoy fully subsidised Southern Cross health insurance for you and your immediate whanau, life and terminal illness cover, and free flu shots.
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Employee Discounts and Rewards
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Extended Parental Leave
Primary carers get 22 weeks of salary top-ups plus 26 days of paid leave upon return, with secondary carers receiving a matching 26 days allowance.
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Inclusive Workspace
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Competitive Salary
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Computer Assistance
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Company Supplied Technology
Get the latest smartphones with a market-leading plan and laptop sim card, so you can stay connected and productive anywhere.
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Life Insurance
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Lifestyle Leave
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Flexible Work
Flexible working & work from anywhere (most roles): Work from home, flex your hours, and even work up to 20 days offshore in certain countries around the world for the perfect work-life balance.
