Hospitality And Tourism, New Zealand

Hospitality And Tourism Jobs in New Zealand

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Future Hospitality Group

Duty Manager

  • Posted Today
  • On Site
  • Full Time
Location

Queenstown

Salary

$27  -  $29 .66/hr

Job Description

About Us:
At Future Hospitality Group, we are committed to pushing the boundaries of hospitality. Our diverse portfolio of venues delivers outstanding food, beverage, and experiences, underpinned by a strong culture of communication, collaboration, and consistency. We are proud to offer growth opportunities within a dynamic environment where our people are at the heart of everything we do.

Position Overview:
We are currently hiring for 6 Duty Manager positions across our portfolio in Queenstown CBD. As a Duty Manager, you will play a vital role in supervising daily operations, ensuring smooth service delivery, and supporting the leadership team. You will be responsible for planning and overseeing key aspects of venue operations, driving exceptional guest experiences, and maintaining compliance with company policies and legal requirements. This is a Permanent, full-time role, with a minimum of 30 hours per week.

Location:
Queenstown, New Zealand

Key Responsibilities:

  • Supervise and support the team to deliver outstanding service and maintain high operational standards.


  • Oversee daily operations, ensuring smooth workflow, efficient resource allocation, and problem-solving as needed.


  • Plan and coordinate shifts, including staff deployment and operational requirements.


  • Ensure compliance with health and safety regulations, licensing laws, and company policies.


  • Handle customer feedback effectively, resolving issues promptly to enhance guest satisfaction.


  • Oversee stock control, ordering, and inventory management to maintain operational efficiency.


  • Support training and development initiatives, fostering a positive and engaged team culture.


  • Lead by example, upholding Future Hospitality Group’s values in every interaction.


Key Skills and Attributes:

  • Strong leadership and supervisory skills with the ability to motivate and support diverse teams.


  • Excellent planning and organisational abilities to manage multiple priorities effectively.


  • Strong problem-solving and decision-making skills in a fast-paced environment.


  • Commitment to compliance with health, safety, and operational standards.


  • Outstanding communication and interpersonal skills.


  • A proactive and hands-on approach with a focus on continuous improvement.


Requirements:

  • 2 years previous experience in a hospitality role.


  • Supervisory or Management experience preferred but not essential.


  • A valid Duty Manager Certificate or the ability to obtain one with a valid LCQ.


  • Flexibility to work varied shifts, including evenings, weekends, and public holidays.


  • A genuine passion for hospitality and delivering exceptional guest experiences.


Remuneration:

  • The pay rate for this role ranges from $27 to $29.66 per hour, depending on experience and qualifications.


Application Process:
To apply, please submit your CV and a cover letter advising why yu think you may be a goodfit for the role . Applications close on 19/02/2025

Why Join Us?
At Future Hospitality Group, we value growth, learning, and collaboration. We offer development opportunities, a supportive team environment, and the chance to be part of an innovative company that values its people.

Be part of a team that is shaping the Future of hospitality.


Compliance:
This role complies with all New Zealand employment law requirements, including the provision of minimum employment rights.

Hard Skills Required

  • Product Knowledge
  • Point of Sale (POS)
  • Sales Process Proficiency
  • Leadership

Soft Skills Required

  • Time Management
  • Teamwork
  • Decision Making
  • Communication

Benefits and Perks

  • 🍲
    Meals Provided
  • 🎉
    Employee Discounts and Rewards
  • 💪
    Physical Health Workshops
  • 🧕
    Inclusive Workspace
  • 🍺
    Free Drinks
  • 💰
    Profit Sharing
  • 💳
    Company Discounts
  • ❤
    Care and Appreciation
  • 🏋
    Gym Membership
  • 💯
    Employee Mentoring Program
  • ⏰
    Flexible Work
  • 📈
    Professional Development
  • 🛂
    Visa Sponsorship
  • 🤗
    Here for Good Leave
  • ⛑
    Uniform Provided
  • 🧠
    Mental Health Workshops
  • ⚖
    Work-Life Balance Support
  • 🏆
    Performance Bonus

Additional Compensations

  • Tips

Job Schedule

  • Rotating Roster
  • Public Holidays
  • Includes Weekends
  • Evening Shift

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Discover Opportunities in New Zealand's Hospitality and Tourism Industry

The Hospitality and Tourism sector in New Zealand is brimming with opportunities, from managing luxurious hotels and serving gourmet dishes in top-notch restaurants to guiding adventurous tours and orchestrating unforgettable events. This vibrant industry is at the heart of Kiwi culture, making it an exciting field to work in.

Essential Skills for Hospitality and Tourism

To thrive in this industry, you'll need a mix of skills. Mastering customer service, honing your communication and teamwork, and gaining knowledge of New Zealand’s stunning attractions and rich cultural heritage are important. Plus, a bit of versatility goes a long way—you might find yourself cooking, cleaning, and yes, even perfecting the art of making a delicious flat white!

A Unique Workplace Culture

In Hospitality and Tourism, you'll find a welcoming and inclusive workplace where diversity is celebrated. Teams work closely to create memorable guest experiences, fostering a culture of service excellence. The work environment is as diverse as the industry itself, ranging from bustling hotel lobbies and vibrant restaurants to serene tour destinations. Whether you're working full-time, part-time, or in shifts, there’s a role to fit every schedule.

Competitive Pay and Benefits

The pay in this industry varies based on experience, location, and the type of establishment. Entry-level roles offer a moderate wage, but there’s plenty of room for growth. As you gain experience and specialise, your earning potential increases. Plus, tips, bonuses, and performance incentives can boost your income.

Balancing Work and Life

While the Hospitality and Tourism industry can involve irregular hours and peak seasons, many employers prioritise employee well-being with flexible schedules and paid time off. Career advancement opportunities and continuous skill development contribute to a fulfilling career, helping you maintain a healthy work-life balance.

Join the Excitement!

If you’re ready to dive into an industry that’s as dynamic as New Zealand itself, explore the world of Hospitality and Tourism. With endless opportunities and a chance to make every day an adventure.