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Customer Service Representative

  • Posted 2w ago
  • On Site
  • Part Time
Location

Timaru

Job Description

NPD Geraldine Customer Service Representative

At NPD Limited we strive for industry leadership. We are highly customer focused providing quality service throughout the South Island. We are seeking a part time Customer Service Representative, to join the NPD family and bring our culture of friendly efficient service to life at our site in Geraldine.

The CSR’s key focuses include maintaining excellent site standards, provide excellent customer service and actively promote and execute a positive and welcoming work environment for all team members.

Qualifications, experience, skills and attributes required for this role

  • Great attitude and team player
  • Flexibility to work all days of the week
  • Rostered shifts will apply
  • Customer and results focused
  • Strong communication
  • Maintaining standards
  • Physically fit and healthy
  • Full training will be provided


Applicants for this position should have NZ residency or a valid NZ work visa as well as a New Zealand

Hard Skills Required

  • Mental Health Assessment
  • Risk Management
  • Case Note Management
  • Addiction Support
  • Crisis Intervention

Soft Skills Required

  • Empathy and Understanding
  • Collaboration and Teamwork
  • Advocacy Skills
  • Cultural Competence
  • Emotional Resilience

Job Schedule

  • Shift Work
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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.

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