Customer Experience Jobs in New Zealand

About New Zealand Couriers

We are New Zealand’s leading courier company, entrusted with helping Kiwis with their deliveries for over 60 years. We are the largest subsidiary of the Freightways Group, we employee over 1,100 employees, and 550 independent contractors in 25 locations across New Zealand. We pride ourselves on our passionate team, innovative systems and friendly, results-focused service.

The Role

We are seeking a Customer Services Team Leader who is a solutions focused, personable individual andyou thrive in fast-paced and fluid environments.

We provide a time sensitive service, requiring you to have exceptional written and verbal communication skills and the capability to remain calm under pressure.

In this role, you will oversee the customer service team with your solutions focused approach to a high level of professionalism and accuracy. With your aptitude and willingness to collaborate with other employees and contractors, you will be the perfect addition to our branch's leadership team.

Hours for this role are Monday to Friday 8.00am-5.00pm.

Key attributes:

• A strong focus on performance and customer satisfaction levels
• Working collaboratively within our operations team whilst leading, coaching, and motivating your own team
• A natural problem solver you will look for opportunities to meet customer needs
• Be a thoughtful decision-maker, focusing on performance and delivery while continuously learning and developing
• Multi-tasker, self-starter and flexible
• Ensuring your team are knowledgeable, competent, and inspired to provide exceptional customer service

What’s On Offer

• On the job training, skills development and coaching
• Work in a dynamic, fast-paced, and challenging work environment with a dedicated team
• Permanent full-time role with career development opportunities at NZ’s leading courier company
• Work as part of the Freightways Group of companies - a NZX top 50 company

All applicants will be required to provide proof of their eligibility to work in New Zealand and undertake pre-employment screening including a criminal history check.

If you’re ready for the next step in your career, submit your application now! Include your CV and cover letter detailing your experience and suitability for this fantastic opportunity.