Christmas Casual Dash Jacqui E Nz Dash Johnsonville, New Zealand

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ASB Bank Limited

Manager – CVS (CBA NZ)

  • Posted 2w ago
  • On Site
  • Full Time
Location

Auckland

Job Description

Manager - Customer Verification Services

  • Key Role - this is your opportunity to lead and inspire a high performing team.
  • Diversity of Thought & Innovation - make your mark and improve Bank processes.
  • Financial Crime Operations Centre of Excellence - shape the future of our evolving Centre of Excellence.


See yourself in our team

The Customer Verification Services (CVS) on-boarding team oversees the on-boarding of all new to bank business customers. CVS makes sure that all our new Business Banking customers are compliant with AML / CTF and FATCA / CRS regulatory requirements.

As a Manager you will be responsible for driving performance within the team by keeping them motivated and developing their skills. You will also identify any gaps, raising continuous improvements ideas and actively contribute in leadership meetings. You will place an emphasis on ensuring compliance while at the same time making these processes as simple as possible for our customers.

The ideal candidate for this role will have a strong background in AML/CTF/KYC at management level and will have a sound understanding of customer Onboarding, ECDD & OCDD.

You will provide timely subject matter expertise, advice and guidance to protect the group from the risks of financial crime with a particular focus on ECDD Compliance. The purpose of this role is to maintain a positive balance between Customer Experience, Efficiency and Regulatory Compliance, this encompasses the following activities:

  • You will play an active role ensuring the forecasting team is across volume drivers which may affect supply vs demand.
  • You will at all times champion a continuous improvement culture within the team and consistently look for new opportunities to further optimise and streamline existing processes.
  • You will be open to change and deliver process changes following at all times, ensuring compliance with the change and governance rules.
  • You will be responsible for reviewing all quality issues and remediation which may arise, effectively drawing out trends and building spotlight sessions or actions plans to improve results.
  • You will at all times apply performance management techniques and protocols when performance/behaviours are not in line with expectations or values.
  • You will be responsible for driving and overseeing the day to day management and oversight of volumes, rosters, systems and workflow
  • You will drive a high standard of the teams capability uplift relating directly to AML/CTF processes, this will include train the trainer sessions or staff awareness training.
  • You will be ensure coaching sessions with each of your direct reports are completed, this includes development planning and performance discussions.


The key skills & capabilities

  • Strong people management and skills
  • Proven track of record in leading, motivating and developing teams
  • Demonstrable senior level stakeholder management skills
  • Exceptional operational management skills and operational processes experience
  • Ability to understand complex system logic and processes, and apply this knowledge to deliver data-driven decisions
  • Growth mind-set and an agile approach to drive continuous improvement and customer centricity


The opportunity

This is a highly rewarding opportunity if you are looking for a role with the autonomy that you need to shine and the chance to actively shape the future of our Financial Crime Operations Centre of Excellence!

We offer great banking benefits, additional leave benefits, career development opportunities and flexible working styles.

If you are ready to take the next step in your career and you want to make this role your, we are keen to hear from you!

Hard Skills Required

  • Complaint Resolution
  • Knowledge of Legislation
  • Investigative Techniques
  • Customer Care Expertise
  • Written Communication

Soft Skills Required

  • Empathy
  • Communication Excellence
  • Problem-Solving
  • Negotiation Skills
  • Decision-Making

Benefits and Perks

  • 📈
    Professional Development
  • 🤱
    Extended Parental Leave
  • 💼
    Life Insurance
  • 💸
    Payroll Giving
  • ⏰
    Flexible Work
  • ☕
    Work Café
  • 🏘
    Work from Home
  • 🧠
    Mental Health Workshops
  • 🏆
    Performance Bonus
  • 🌿
    Wellness Program
  • 🏎
    Competitive Salary
  • ⚖
    Work-Life Balance Support
  • 🍇
    Fruit Box
  • 🧕
    Inclusive Workspace
  • 🎉
    Employee Discounts and Rewards
  • 🎖
    Long Service Rewards

Job Schedule

  • Shift Work
  • Monday to Friday

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