Call Centre And Customer Service, New Zealand

Call Centre And Customer Service Jobs in New Zealand

1 2 ... 194
Apply Save

Westpac New Zealand

Customer Service Representative - Contact Centre

  • Posted 1w ago
  • On Site
  • Full Time
Location

Auckland

Job Description

Customer Service Representative – Contact Centre Service

  • Full Time, Permanent
  • 37.5 hours a week: 7-day rotational roster, between 7am and 11pm
  • Based at Takutai Square | Britomart | Tāmaki Makaurau CBD


Mō te Tūranga - About the Role
As a Customer Service Representative in our Contact Centre, you will be the first point of contact for all our new and existing customers, delivering exceptional service on every call. Quick-thinking and solutions-focused, you will provide a refreshing and positive experience. We offer flexibility, training, and ongoing support.

Your customer focus, strong technical accuracy, attention to detail, and numerical thinking ability will be your biggest assets in this role.

  • Provide exceptional phone support to Westpac customers, addressing credit/debit card enquiries and resolving issues via inbound and outbound calls
  • Contribute to the success of the business and our customers through solution focused interactions
  • Create a customer experience that is world class by being empathetic, trusted, and knowledgeable
  • Bring a growth mindset to keep imaging and developing the bank in new ways and developing your career.


Na tōu rourou - What will you bring?

  • Prior customer service experience
  • Strong communication and rapport building skills
  • A passion for helping people
  • Confident in learning new digital platforms and tech savvy
  • A can-do attitude.


Westpac Hei Wāhi Mahi | Working at Westpac
Immersing yourself in a supportive team environment, and receive some of the best banking, and lifestyle benefits in the market along with:

  • 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
  • Additional purchased leave options up to 4 weeks per year
  • Banking benefits, insurance discounts and superannuation scheme
  • Career growth – we promote internal capability; we have programmes that recognise star performers
  • Generous parental leave – and top up government paid parental leave
  • School holiday subsidy - help you balance work and family during school holiday
  • 2 Volunteer days per year


Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Tono mai ināianei! | Apply Now!

Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close:
26 January 2025

Soft Skills Required

  • Communication

Benefits and Perks

  • 📣
    Referral Bonuses
  • 🎖
    Long Service Rewards
  • 💻
    Company Supplied Technology
  • 💸
    Payroll Giving
  • ⛑
    Uniform Provided
  • 💚
    Counselling Services
  • 💼
    Life Insurance
  • 🤱
    Extended Parental Leave
  • ⏰
    Flexible Work
  • 📱
    Discounted Phone or Internet Plans
  • 📈
    Professional Development
  • 👶
    Childcare Support
  • 🩺
    Health Insurance
  • 💯
    Employee Mentoring Program
  • 🏘
    Work from Home
  • 🏎
    Competitive Salary
  • 🏆
    Performance Bonus
  • ⚖
    Work-Life Balance Support
  • 🚶
    Ease Back to Work

Job Schedule

  • Monday to Friday

Company Video

Report This Job

Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.