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Customer Services Administrator

  • Posted Today
  • On Site
  • Full Time
Location

Masterton

Job Description

Please Quote Reference Number 99196

  • 30 - 40 hours per week with flexibility
  • Immediate start available
  • Dynamic and growing company


About Us

Capital Precut Solutions is a leading supplier of high-quality frames and trusses for the construction industry. With a commitment to excellence, we are dedicated to providing innovative solutions and outstanding service to our customers.

We are currently seeking a detail-oriented and motivated Customer Services Administrator to join our dynamic team.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and in-person, providing accurate information regarding our frame and truss products.
  • Process customer orders, including order entry, tracking, and helping to ensure timely delivery.
  • Coordinate with production and logistics teams to resolve customer issues and ensure smooth operations.
  • Maintain customer records, ensuring accurate and up-to-date information in the system.
  • Assist with customer complaints or concerns professionally, finding effective solutions to maintain customer satisfaction.
  • Provide administrative support to the sales and production teams as needed.
  • Send customer quotes and other relevant documentation.


Qualifications:

  • Previous experience in customer service or administration, preferably in the construction or building materials industry.
  • Strong communication and interpersonal skills, with a customer-focused attitude.
  • Excellent organizational skills and the ability to manage multiple tasks simultaneously.
  • Proficient in Microsoft Office Suite and experience with CRM or similar systems.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Knowledge of frame and truss products is a plus but not essential - full training will be provided.


Why Join Us?:

  • Competitive salary and benefits package.
  • Flexible hours, 30 - 40 hours per week.
  • Opportunity to work with a friendly and supportive team.
  • Ongoing training and career development opportunities.
  • A dynamic and growing company offering long-term career prospects.


If you're passionate about delivering outstanding customer service and have the skills to thrive in a fast-paced environment, we'd love to hear from you. APPLY NOW online with an up to date CV and Cover Letter.

Please Quote Reference Number 99196

Hard Skills Required

  • Order Processing
  • Microsoft Office
  • CRM Systems
  • Data Entry
  • Customer Quoting

Soft Skills Required

  • Communication
  • Customer Service
  • Organizational Skills
  • Problem Solving
  • Team Collaboration

Benefits and Perks

  • ⏰
    Flexible Work
  • 🅿
    Free Parking
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