He kōrero mō mātou | About us:

At KiwiRail, we’re passionate about connecting communities and showcasing the beauty of Aotearoa. For over 150 years, we’ve delivered exceptional freight and passenger services across New Zealand. Today, we continue that legacy with a commitment to sustainable, safe, and inclusive growth.

We’re a team of over 4500, working together to provide meaningful connections for our customers and communities. Safety and well-being are at the heart of everything we do, and we believe in returning our people home healthy and happy every day.

Great Journeys New Zealand (GJNZ) operate some of New Zealand’s most iconic Tourism experiences and Interregional commuter trains – The TranzAlpine, Coastal Pacific, Northern Explorer, Capital Connections and Te Huia services. Over recent years we have been embarking on transformational change regarding how we offer unique experiences to domestic and international visitors. Originating from scenic train travel, we now offer Scenic Day Trips, Short Breaks & fully guided multi-day tours.

He whakamārama mo te tūranga mahi | About the role:

As a Customer Host, you’ll be the friendly face delivering an exceptional on-board experience for KiwiRail’s Scenic Plus passengers.

You will ensure that all our passengers enjoy an outstanding experience while travelling on our services. You will be responsible for delivering a first-rate food and beverage service and provide a prompt and professional service to our passengers at all times. This role is key to ensuring every journey is memorable, safe, and enjoyable for all. Due to the nature of the position, we welcome receiving applications from candidates 18 years+ who is available to commence employment mid-April.

Key Responsibilities:

Provide prompt, professional customer service to passengers throughout their journey.
Serve food and non-alcoholic/alcoholic beverages while maintaining a clean and welcoming environment.
Offer tailored assistance, from luggage handling to safety updates during disruptions.
Maintain high standards of personal presentation to enhance the Scenic Plus brand.
Support team members with daily operations and contribute to a culture of continuous improvement.

Ngā pukenga e rapu nei mātou | What (skills) you will bring:

We’re looking for individuals who thrive in dynamic, customer-facing environments:

Essential skills:

Proven customer service experience preferably in a hospitality environment
NCEA level 3 or equivalent
Ability to gain and maintain certifications in First Aid, Tunnel & Gas Awareness, Emergency procedures, Food & Hygiene and liquor license
Be in good health and able to pass the company’s medical standards
Strong ability to communicate confidently and enjoy interacting with our passengers
Good level of physical fitness as this role required long days working, standing on a moving train and lifting loads up to 20kg
You will have a numeric acumen and be able to accurately handle cash and conduct stock takes
A can-do attitude and willingness to go the extra mile

Nōu te rourou | What's in it for you:

Competitive hourly rate and great benefits
Access to discounted health insurance for you and the whanau
A fantastic team culture
Ongoing training and development

Kua rite, kia rite | Ready to Make a Difference?

Our people are everything. That’s why KiwiRail is committed to an inclusive, flexible, and supportive workplace where everyone can feel valued, respected, and have equal opportunity to succeed. We encourage applications from people of all ages, genders, sexual orientation, personalities, ethnicities, abilities, and cultures. If you thrive on the satisfaction of delivering high customer service and exceeding our passengers expectation, we want to hear from you.

Me pēhea te tuku tono | How to Apply:

If you’re ready to go places, we’re ready when you are. Don’t delay, hit the apply button today!

Customer Service Host

KiwiRail

Customer Service Host

KiwiRail

Wellington

KiwiRail

Customer Service Host

Location

Job Description

Hard Skills Required

Soft Skills Required

Benefits and Perks

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