Ko wai mātou – About us
Kia ora. We’re Foodies. You know New World, PAK’nSAVE and Four Square right? That’s us! With 300+ stores and over 24,000 Foodies across Te Ika-a-Maui, our North Island Co-op has the privilege of helping New Zealanders get more out of life. Locally owned, we reflect the communities we serve, and we celebrate our people - our taonga, every day for being uniquely them.

Our Retail Operations and Transformation team maintain a strong focus on SAP support, in-store operations, and checkouts across all three retail banners. Monitoring a range of important metrics, the team are also involved in new store openings, ownership changes, and various business initiatives.

Te Tūranga – About the role
As a Retail Fraud Analyst, you’ll be responsible for identifying, analysing, and reporting fraud using operational insights to proactively identify solutions that enable positive business outcomes. You’ll also coach stores and engage with the wider team to ensure consistent support plans across Foodstuffs North Island are delivered in a centralised and automated manner.

To do this, you’ll:
· Work closely with the centralised team to provide shared collaborative services to member stores and will support a culture of high performance and communication with stores and other business units.
· Work with stores and key stakeholders to ensure best practice and continuous improvement across process to reduce friction for customers and improve the cost of doing business for stores.
· Monitor and analyse transaction data to detect unusual or suspicious activity.
· Identify patterns or trends indicative of fraud, including card fraud, return fraud, or identity theft.
· Coordinate with internal teams, such as customer service, legal, or security, to gather information and evidence.
· Stay up to date with the latest fraud schemes, trends, and technological advances.

Ngā painga - What we offer
We’re committed to providing awesome experiences for our people, including offering a range of benefits:
· Free carparking - we’ve got over 1,000 carparks including 36 free EV plugs
· Southern cross health insurance, Foodies superannuation scheme
· Onsite café with subsidised meals, mini mart, 5% discount at our retail stores
· Flexible working options, a day off on your birthday, long service leave
· Inhouse learning and development programmes and courses, flu vaccinations, and social network groups (we call them Tribes).

He kōrero mōu - About you
To nail this role you’ll have proven experience working on diverse projects and engaging with large stakeholder groups. As a confident communicator you’ll be skilled in creating communication plans.

You’ll also have:
· Proficiency in using data analytics tools (e.g., Excel, SQL, Power BI, Tableau) to analyse and visualize data advantageous.
· Experience collaborating with Agile IT teams would be advantageous
· Ability to analyse large sets of transactional data to identify trends, anomalies, and fraud patterns.
· Strong attention to detail for detecting discrepancies or suspicious behaviour in transactions and reports.
· Strong report writing skills to summarize findings and provide actionable insights, ability to create and maintain dashboards and performance metrics.

We’re interested in your diverse experiences, your strengths and how adaptable you are to learn and grow. If you don't meet every requirement, but feel this role could be for you, we’d still love to hear from you!

Experience awesome. Achieve awesome. Be awesomely you.

We’re proud to have a focus on Diversity & Inclusion here at Foodies and welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whānau.

We encourage you to apply with all your awesomeness and welcome your diverse background, including any disability, additional health and mental health needs, and/or neurodiversity.

If you require accessibility support to ensure you can fairly access our recruitment process, please reach out to Recruitment.Foodstuffs@foodstuffs.co.nz. Accommodations could include, interview location, sign language interpreter, assistive technology.

Are you stocked up & ready to head to the checkout – apply now!

Retail Fraud Analyst

Foodstuffs North Island

Retail Fraud Analyst

Foodstuffs North Island

Auckland

Foodstuffs North Island

Retail Fraud Analyst

Location

Job Description

Soft Skills Required

Benefits and Perks

Job Schedule