About Us
Emma Lewisham stands at the forefront of luxury beauty, crafting science-led, sustainable skincare that sets new standards in thoughtful luxury. From our roots in New Zealand to our growing presence across Australia, the USA, and UK, we're rapidly emerging as tomorrow's heritage brand. Our vision is clear: to become one of the world's most beloved luxury beauty brands while maintaining an unwavering commitment to excellence, innovation and sustainability.

The Opportunity
We're seeking an exceptional Executive Assistant & Communications Specialist to become Emma Lewisham's trusted voice and strategic partner. This role transcends traditional executive support, requiring someone who can authentically amplify Emma's presence across all channels while maintaining the brand's distinctive tone and values. You'll work directly with Emma Lewisham and Andrew Lewisham as we accelerate our global expansion, becoming an extension of Emma's voice in both written and verbal communications.

In addition to your role as a strategic communications partner, you will provide comprehensive executive support to Emma and Andrew, assisting with schedule management, PR, travel arrangements, stakeholder communications, and a variety of administrative tasks. You’ll be instrumental in managing both the professional and personal aspects of Emma and Andrew’s commitments, ensuring all logistics run smoothly and every need is anticipated.

Core Responsibilities
Strategic Executive Support (70%)

• Provide high-level administrative support including managing schedules, coordinating meetings, and handling communications to ensure flawless preparation for high-stakes meetings, events, and public appearances.
• Master the art of anticipation by identifying and addressing needs before they arise, from stakeholder requirements to strategic opportunities.
• Manage elite-level correspondence with the sophistication demanded by a luxury brand.
• Oversee intricate domestic and international travel arrangements, balancing professional commitments with personal requirements and family considerations.
• Design and execute internal events, from intimate gatherings to bigger-scale functions, each reflecting the luxury and quality of the brand.
• Ensure the seamless division between business and personal aspects of travel and schedules, coordinating with travel management for international arrangements.
• Manage sensitive information with discretion and professionalism, ensuring confidentiality at all times.
• Assist with financial functions, including board documentation, reporting, and managing supplier credit applications.
• Support People & Culture functions, from recruitment and onboarding to office operations, cultural events and ensuring smooth day-to-day activities within the team.

Brand Voice & Communications Leadership (15%)

• Serve as Emma's voice across various platforms, crafting sophisticated written communications that capture her unique perspective and the brand's ethos.
• Track and respond to global press coverage, deepening relationships with media partners.
• Architect and implement strategic engagement programs with global beauty editors, key opinion leaders, and premium retailers.
• Represent the brand alongside Emma at high-profile retail appearances and events, demonstrating expert knowledge of products and brand philosophy.
• Develop deep product knowledge to engage authentically with customers, media, and stakeholders at events.
• Monitor and analyse global beauty trends, providing actionable insights that help shape our strategic direction.

Business Operations (15%)

• Support people on boarding and enhance team culture.
• Oversee signature cultural initiatives that strengthen our organisational fabric.
• Support sophisticated financial processes, including board documentation and strategic partnerships.
• Ensure operational excellence through refined policy and procedure management.

The Ideal Candidate
Essential Qualities

• Exceptional writing abilities with a proven track record of crafting sophisticated, nuanced communications.
• Excellence in C-suite support within sophisticated, dynamic environments.
• Deep understanding and experience with premium beauty and luxury markets.
• Meticulous attention to detail paired with strategic thinking capabilities.
• Natural diplomacy and discretion in handling sensitive matters.
• Proven ability to manage complex schedules, travel arrangements, and internal communications with efficiency.
• Experience in handling confidential and sensitive information while maintaining professionalism.

Personal Attributes

• Radiates warmth and positivity while maintaining professional poise.
• Thrives in fast-paced, fast growing and ambitious environments.
• Demonstrates intellectual curiosity about skincare science and beauty industry developments.
• Shows exceptional adaptability and quick learning capabilities.

Additional Requirements
• Flexibility to support operations beyond standard hours, reflecting our global presence.
• Willingness and ability to travel for key events and appearances internationally.
• Proven ability to maintain excellence in high-pressure situations.

Why Us?
This role offers a unique opportunity to help shape the future of luxury beauty alongside industry pioneers. You'll become a trusted voice and strategic partner to Emma and Andrew Lewisham and the wider business, making a significant impact on our global trajectory.

The successful candidate will serve as an authentic extension of Emma and Andrew, working directly with leadership to achieve unprecedented excellence in everything we do. Your ability to learn quickly, master complex Information, and communicate with sophistication will be key to your success in this role.