Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

Ko mātou tēnei | This is Us

We have an exciting opportunity for a Senior Marketing Automation Specialist who will be responsible for senior level technical support and campaign design consultancy to the Customer Engagement Channel team, and other internal and external stakeholders. Initial focus is Adobe Marketo Engage and Atomic.io, however other channels are supported via BNZ’s Decisioning Engine.

Here at BNZ we embrace flexible working, have a strong focus on career development and progression, as well as a range of great benefits, including 6 weeks annual leave! This is a fantastic opportunity to gain the support BNZ provides with personal and professional development and progression opportunities.

Mō te Tūranga | About the Role

We sat down with our current Head of Customer Engagement Channels, they let us know the below about the role:

What are 5 day to day tasks the person in this role will complete?

Guidance and consultancy on complex campaign briefs, Next Best Conversations or new channel initiatives
Building, testing and deploying customer communication as required, with a lead role in peer review and QA of customer communication prior to deployment.
Subject matter expert for Marketo, managing platform administration and working with Customer Engagement Development team and Technology on the set up, testing and monitoring of data integrations
Platform Database Management and Data Governance, ensuring data entering Marketo and other managed channels supports ongoing campaign and reporting initiatives.
Work with other channel platforms as required, to deliver omni-channel, personalised customer communications.

What is the team culture and environment like?

The team is supportive and open, working collaboratively to create an environment where we can continually develop. The diversity of the team allows us to bring our own experiences and strengths together to ensure we are consistently highly performing.

What is the most exciting thing about this opportunity?

You will be part of building a world leading capability for customer engagement!

What is your favourite thing about working for BNZ?

The people - they are smart, passionate, and collaborative. The work we do is really interesting - it spans the whole business - and the space we're in transforming the way we engage with our customers. There is always something new to learn!

What attributes will this person display in order to be successful in this role?

5+ years' experience in a data-driven marketing comms role or similar
3+ years using Marketing Automation Platforms in an advanced / admin capacity, preferably Marketo
Ability to manage multiple activities, priorities, and conflicting deadlines.
Strong interpersonal and communication skills.

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand

This is an exciting opportunity to join us!  We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. 

Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”

Customer Engagement Channel Manager

BNZ

Customer Engagement Channel Manager

BNZ

Auckland

BNZ

Customer Engagement Channel Manager

Location

Job Description

Hard Skills Required

Soft Skills Required

Benefits and Perks

Job Schedule

Company Video