Passionate about travel & tourism and ready to make your mark?

Help take our high energy kiwi company to the next level!

Join the team at Mad Campers in Christchurch

Our passion for exploring NZ's great outdoors has led us to the campervan industry, where we are fanatical about delivering the best possible vans, service and experiences to our customers.

We're currently seeking a Traveller Experience Specialist who is ready to make their mark in a dynamic Tourism company.

The role of Traveller Experience Specialist supports the wider team as necessary. Your key focus will be on meeting high standards in all customer facing areas of the business, detailing and maintenance of the fleet. You will need to embody the energy that Mad Campers is built on and be endlessly focussed on traveller satisfaction, staying organised and managing a wide range of tasks, whilst being able to communicate effectively within the team.

Key responsibilities:
* Work with the Christchurch Traveller Experience team to constantly deliver 5-star service through all aspects of the journey.
* Ability to build strong relationships instantly with travellers from various cultures and provide excellent service throughout the journey.
* Assist the team with the RCM booking system, including schedule / vehicle / system maintenance.
* Manage emails; booking requests, on road requests, traveller queries & complaints as they come through. Response time and clear communication is critical.
* Effectively manage and resolve on road issues working with fleet dept.
* Work with the team to ensure vehicles are ready for collection - T/As, detailing, kitsets, safety, extras, etc.
* An eye for detail required - whether it is ensuring standards inside a camper or optimizing our booking schedule, attention to detail is critical in this role.
* Constantly look for opportunities to improve our systems and processes.
* Support the Fleet Team with general maintenance and improvements if required.
* Additional projects as required by the business.
* This role and its responsibilities are dynamic and ultimately provide support to the entire business.
* Energetic team player who is prepared to do whatever it takes to ensure we operate to the highest standard!


Our successful applicant will:
* Be an energetic team player
* Have relentless attention to detail and organisational skills
* Have excellent customer service skills
* Be passionate about travel and the outdoors
* Be an effective communicator
* Be happy to get stuck in when required!

This is a full time role working 40 hours per week. You must be available Monday to Sunday as required by the schedule, as well as through peak season (November to March). You must also be available to work overtime hours and some public holidays if required.

Remuneration will be based on the skills and experience you bring to the role. We are currently in growth mode, so there may be opportunities for promotion as we restructure in 2024.

The role is to be based at Mad Campers Christchurch offices and operations, however you may be required to travel from time to time.

If you're passionate about travel and tourism, and are a team player willing to help out as needed as we come into our peak season... we want to hear from you!