About us

You've probably seen our recognisable polar bear logo on trucks going from town to town across our beautiful country. No suprise if you have - Big Chill Distribution is a leader in the storage and express delivery of chilled and frozen products nationwide, with ten depots strategically positioned throughout New Zealand.

About the role

Due to expansion we are looking for an experienced Warehouse Operations Manager to join our Auckland team.

In this role you will be responsible for all inbound/outbound activities in our 3PL Warehouse as well as leading a team to ensure that the productivity, quality and overall performance continues to meet our high expectations. Our customers are a key focus for us and we aim to provide a fantastic service to them, you will be a key part in making this happen.

This is a full-time role operating Monday - Friday, however occasional weekend work maybe required.

Key tasks:

• Manage the day to day warehouse operation to ensure timely, accurate and efficient pick and pack of chilled and frozen goods.
• Lead and coach the warehouse staff.
• Develop labour models and productivity tracking tools to manage the day-to-day work plan.
• Maintain storage area by organising floor space; adhering to storage design principles; and recommending improvements.
• Interface with customers to build robust relationships.
• Lead the implementation of new customers.
• Maintain inventory by conducting physical counts and assisting the Warehouse Administrator with reconciling variances and conducting investigations and corrective actions where required.
• Keep equipment operating by enforcing operating instructions; troubleshooting breakdowns; requiring preventive maintenance; calling for repairs.
• Ensure that health & safety and compliance procedures are met and your team is safe at all times.

Key Attributes:

• Minimum of 2 years experience in a leadership role, preferably in logistics.
• Proven track record of effectively managing people and resources to achieve operational goals.
• Strong understanding of warehousing processes and operations, regulations, and industry best practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.
• Proficiency in MS Office and warehouse management systems (WMS) is preferred.

What Big Chill can offer you:

• Working in a business that has over 25 years experience.
• Modern gear and facilities.
• Upskilling and development opportunities.

A current OSH approved Forklift and Reach Truck licence and experience operating a reach truck is required. Prior experience in chilled and frozen is preferred but not required.

If this sounds like the next role for you, make sure you get your application in today!

The right applicant will need to be able to pass a pre-employment drug test and satisfactory MoJ criminal and ACC check.