Call Centre And Customer Service, Christchurch

Call Centre And Customer Service Jobs in Christchurch

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Ventia

Customer Service Agent

  • Posted today
  • On Site
  • Part Time, Fixed Term Contract
Location

Christchurch

Job Description

ABOUT VENTIA


Ventia is one of New Zealand’s leading infrastructure services companies. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely, and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate.


Our Operations Centre is seeking a Customer Service Agent to join the team supporting key contracts in New Zealand that provide essential community services.



WHAT'S IN IT FOR YOU?

  • A busy and fast-paced role where no two days are the same!
  • You will get to work with a close-knit, fun team
  • You'll have the opportunity to cross-train on other contracts, leading to growth opportunities.
  • We offer overtime pay if your shift falls on a Saturday or Sunday




ABOUT THE ROLE

In this role, you will be providing an exceptional customer experience while managing interactions via voice and non-voice experience channels to deliver consistently outstanding results against relevant KPIs.

You will be coordinating the best solution through direct channels or back-office functions and ensuring high-quality standards are always maintained.

We offer full training, and a wide variety of work, and career development opportunities across our business.

Our team environment is supportive, positive, and professional. This is a full-time position, requiring 40 hours per week, and is fixed term until June 30, 2025.

Shift options available are Tue-Sat (10 AM - 6:30 PM) or Sun-Thurs (10 AM - 6:30 PM).

ABOUT YOU

The ideal candidate will have a professional warm and friendly telephone manner with the ability to speak with clarity and confidence. They will need to have strong problem-solving and decision-making skills as well as be able to interpret and present written information and demonstrate fluency in written and verbal English.

Excellent customer service skills with the client, team members, and external customers are key to their success in this role.

QUALIFICATIONS AND EXPERIENCE

  • Experience in a Customer Service environment (preferred in a contact center but not essential).
  • Proficient in an MS Windows environment including Outlook, Excel, Word, and PowerPoint.
  • Knowledge of client and in-house systems is desirable.


We are hoping to commence interviews ASAP

DIVERSITY



Diversity Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Māori and Pasifika people, LGTBQI+, Women, Veterans and spouses and people with disabilities.

Benefits and Perks

  • ⏰
    Flexible Work
  • 📈
    Professional Development
  • 💚
    Counselling Services
  • 💹
    Employee Stock Purchase Plan
  • 🧕
    Inclusive Workspace
  • 🍇
    Fruit Box
  • 🏥
    Subsidised Health Insurance
  • 🛂
    Visa Sponsorship
  • 💯
    Employee Mentoring Program
  • 🧠
    Mental Health Workshops
  • 🌿
    Wellness Program
  • 🚚
    Relocation Support
  • 🖥
    Computer Assistance
  • ⚖
    Work-Life Balance Support
  • 🏎
    Competitive Salary
  • ❤
    Care and Appreciation

Job Schedule

  • Shift Work
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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.