Hospitality And Tourism, Auckland

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Compass Group

Hospitality Experience Manager - Rapport

  • Posted 3w ago
  • On Site
  • Full Time
Location

Auckland

Job Description

  • Permanent Full Time Position + Wellness Plan + EAP Services
  • The fun of hospitality without working weekends
  • Competitive Wage + Discounted Goods & Services
  • Training + Development Programs + Career Development opportunities


He angitūtanga / The opportunity:

Do you excel in providing exceptional service and thrive in a dynamic corporate environment?

We are looking for passionate and proactive individuals to join our team as a Hospitality Experience Manager. This role is key in providing great quality services to meet client expectations and the management, development and training of all team members.

As the Hospitality Experience Manager, you're always compliant in bringing Compass Group vision and values to life.

Ko o kawenga / Your responsibilities:

  • Client Specific Requirements: Develop and maintain effective business relationships. Accountable for delivering a seamless service to each and every customer who walks into clients space.
  • Consumer & Marketing: Manage communications and marketing. Establish, maintain and monitor quality customer service practices.
  • People Map: Lead and manage an effective team. Train & develop employees. Recruit & induct staff
  • Health & Safety responsibilities: Establish and maintain a safe and secure workplace, environmentally sustainable workplace, Safe Food Practices & Comply with infection control policies and procedures in a Healthcare environment.


He kōrero mōu / About you:

We are seeking someone who is:

  • Hospitality and Service Enthusiast: Proven experience in hospitality and service environments with a focus on enhancing the guest experience.
  • Professional and Presentable: High standard of personal presentation and excellent communication skills.
  • Organised and Adaptable: Strong multitasking and organisational skills, with the flexibility to support cross-departmental tasks.
  • Tech-Savvy: Knowledge of MS Office applications (Word, Excel, PowerPoint, Outlook).
  • Preferred Qualifications: Business or degree qualifications, NZQA Food Handling Certificate (Units 167 & 168), NZQA Level 4 Cookery or equivalent.


Mo matou / About us:

  • We are New Zealand's leading and largest provider of food and support services across multiple industries, managed by our sub-brands Eurest, Chartwells, Restaurant Associates.
  • We specialise in transforming ordinary acts of service into extraordinary experiential moments for our clients. With innovative and talented teams across New Zealand, we transform experiences from being GOOD to GREAT. Our people are awesome, they breathe life into our brands and make great things happen!
  • Rapport is our newest brand to join Compass and is an award-winning specialist in providing corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are available in all major cities in the UK, Ireland, key locations in the US, Hong Kong, and now launching in New Zealand. We want you to be a part of our journey.
  • We are an equal opportunity employer, celebrating diversity and committed to building an inclusive environment for all employees.


Nga painga / Benefit & Perks:

  • Inclusive and Diverse Workplace
  • Work-Life Balance
  • Competitive remuneration
  • Training & Development Programs
  • Career Development Opportunities
  • Discounts on Medical insurance, and banks, to hotels, insurance, and more!
  • Rewards and recognition
  • EAP Services
  • Financial rewards for referring friends or family.


Successful candidates will be able to satisfactorily pass a police clearance.

Applicants for this position should have NZ residency or a valid NZ work visa.

Don't miss out on this unique opportunity - Click 'Apply' Now!

For any recruitment queries please contact the Compass Group Recruitment team on recruitment@compass-group.co.nz

Great People, Real Opportunities

If you are ready to take on this exciting role and make a strong contribution to our team, apply online now. Successful applicants will be notified of the next steps.

Hard Skills Required

  • Hospitality Expertise
  • Business Acumen
  • Health & Safety Compliance
  • Technology Proficiency
  • Preferred Qualifications

Soft Skills Required

  • Leadership and Team Management
  • Customer-Centric Mindset
  • Communication and Interpersonal Skills
  • Adaptability and Problem-Solving
  • Time Management and Organization
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Discover Opportunities in New Zealand's Hospitality and Tourism Industry

The Hospitality and Tourism sector in New Zealand is brimming with opportunities, from managing luxurious hotels and serving gourmet dishes in top-notch restaurants to guiding adventurous tours and orchestrating unforgettable events. This vibrant industry is at the heart of Kiwi culture, making it an exciting field to work in.

Essential Skills for Hospitality and Tourism

To thrive in this industry, you'll need a mix of skills. Mastering customer service, honing your communication and teamwork, and gaining knowledge of New Zealand’s stunning attractions and rich cultural heritage are important. Plus, a bit of versatility goes a long way—you might find yourself cooking, cleaning, and yes, even perfecting the art of making a delicious flat white!

A Unique Workplace Culture

In Hospitality and Tourism, you'll find a welcoming and inclusive workplace where diversity is celebrated. Teams work closely to create memorable guest experiences, fostering a culture of service excellence. The work environment is as diverse as the industry itself, ranging from bustling hotel lobbies and vibrant restaurants to serene tour destinations. Whether you're working full-time, part-time, or in shifts, there’s a role to fit every schedule.

Competitive Pay and Benefits

The pay in this industry varies based on experience, location, and the type of establishment. Entry-level roles offer a moderate wage, but there’s plenty of room for growth. As you gain experience and specialise, your earning potential increases. Plus, tips, bonuses, and performance incentives can boost your income.

Balancing Work and Life

While the Hospitality and Tourism industry can involve irregular hours and peak seasons, many employers prioritise employee well-being with flexible schedules and paid time off. Career advancement opportunities and continuous skill development contribute to a fulfilling career, helping you maintain a healthy work-life balance.

Join the Excitement!

If you’re ready to dive into an industry that’s as dynamic as New Zealand itself, explore the world of Hospitality and Tourism. With endless opportunities and a chance to make every day an adventure.